Director of Loss Prevention

Bay View Resort • Myrtle Beach, SC

2h

About The Position

The Director of Loss Prevention oversees the safety and security of the property, guests, and team members by managing loss prevention operations, supervising staff, and ensuring compliance with security protocols. This role involves coordinating patrols, investigating incidents, liaising with law enforcement, and enforcing property rules to maintain a secure and welcoming environment.

Requirements

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Valid Driver's License and clean driving record required
• Previous experience in law enforcement, security, loss prevention, or military
• Minimum of 2 years experience in a supervisory role required
• Knowledge of basic security and emergency procedures
• Ability to maintain a calm demeanor and professionalism in stressful situations
• Previous experience managing a team through motivation, coaching and development
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Capable of using independent judgment/solid decision making skills
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
• Demonstrated sound organizational, coordinating and personal interface skills
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

• Leads, trains, and supports Loss Prevention and Recreation team members, including scheduling, coaching, and providing performance feedback
• Ensures a safe environment for guests, associates, and all individuals on property
• Prevents and detects any signs of intrusion, theft, or suspicious activity affecting the safety and security of people or property
• Ensures all areas of the property are regularly patrolled, including common areas, pool decks, parking areas, and food & beverage outlets
• Ensures all incidents involving injury, theft, property damage, or other significant events are properly documented, investigated, and reported in compliance with company and legal standards
• Maintains proficiency in the CCTV surveillance system, including monitoring, retrieving, and securing video footage as needed
• Acts as a liaison with law enforcement agencies regarding any police-related matters on property
• Identifies unsafe conditions and ensures timely corrective action
• Enforces property rules in a guest-friendly manner, including pool hours, wristband use, parking locations, and lounge chair policies
• Communicates all incidents to the General Manager through daily reports and notifies them immediately of any urgent or high-risk situations
• Other duties as assigned

Benefits

• All team members enjoy WEEKLY PAY!
• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed