Director of Litigation Support

Greenberg Traurig•Miami, FL

5d•Hybrid

About The Position

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Litigation Support Team as a Director of Litigation Support located in one of our various office locations. We are seeking a highly skilled and experienced litigation support leader who thrives in a fast-paced, high-pressure, business-driven legal environment. The ideal candidate is a critical thinker with deep expertise in litigation technology and e-discovery, capable of driving innovation, assessing options, and identifying value-added solutions while managing complex, multi-faceted projects with precision and efficiency. With a strong work ethic and an outstanding commitment to client service, you will take a proactive approach in developing tailored solutions that meet or exceed the evolving needs of attorneys, clients, and practice groups. You will demonstrate the ability to effectively plan, organize, and manage resources while leading teams and collaborating seamlessly with firm-wide technology resources. Excellent interpersonal and communication skills, both oral and written, are essential for establishing and maintaining productive working relationships across all levels of staff, vendors, and firm leadership. If you are someone who demonstrates initiative, adaptability, and a passion for advancing litigation support operations, we invite you to join our team. This role will be based across one of our U.S. offices on a hybrid basis. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Chief Information Officer. Position Summary The Director of Litigation Support will provide leadership and oversight of the firm's litigation support operations, ensuring the effective integration of technology and process improvement to meet client and practice needs. This position requires a strong ability to manage teams, drive innovation, and deliver client-focused solutions while adapting to the demands of a fast-paced and evolving legal environment. The Director will define, document, and implement policies, procedures, and best practices across the Litigation Support team, while also working certain matters directly and billing time for work performed.

Requirements

Strong attention to detail and ability to multi-task in a fast-paced, high-pressure, deadline-oriented environment to achieve business goals and objectives
Commitment to outstanding client service, maintaining high quality standards and meeting or exceeding client expectations; proactive in seeking innovative ways to help others
Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers, and other departments
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
Personal willingness and ability to effectively work in and adapt to a changing environment
Ability to effectively plan, organize, and manage resources to successfully complete specific objectives for self and others
Critical thinking and decision-making skills, including the ability to successfully assess options and implications to identify value-added solutions
Ability to lead teams while collaborating seamlessly with firm-wide technology resources to ensure effective support
Bachelor's degree or equivalent experience required
A minimum of 15 years of Litigation/Practice Support project management experience or equivalent
A minimum of five years of managerial experience
Demonstrated ability to cultivate and sustain a high level of industry-specific expertise by proactively staying abreast of emerging products, technologies, and developments
Broad knowledge base in the field of litigation technology, including familiarity with litigation processes and practices
Experience with workflows and best practices as they apply to all phases of the EDRM
Experience in providing trial support and/or on-site trial experience
Proficiency with Windows-based software and Microsoft Office Suite required
Advanced knowledge of RelOne and Relativity aiR AI product, as well as AI experience with other facets of litigation support
Experience with Relativity, Concordance, CaseNotebook/Livenote/Opus 2 required
Working knowledge of common law firm applications including email archiving, document management systems, Citrix, Artificial Intelligence, and VPN

Responsibilities

Direct the firm's litigation support initiatives, including oversight of portal technology, case management systems, e-discovery solutions, and the adoption of emerging technologies
Evaluate and identify innovative support products, assess end-user training requirements, and explore alternative technologies to effectively address client needs
Contribute to the selection and delivery of technology solutions related to litigation support, in conjunction with the firm's Chief Information Officer, Chief Security Officer, and members of the E-discovery Committee
Provide litigation support consulting and project management services across client matters and practice groups, partnering with attorneys and administrative support professionals to assess case and practice-specific requirements and develop tailored, effective solutions
Direct all phases of litigation technology projects, collaborating with case teams to devise efficient and cost-effective automation strategies; prepare cost projections for coding, imaging, printing, and e-discovery services; manage vendor selection and database design processes
Provide daily support for Project Managers, Analysts, and Systems Administrators regarding case-related or system-related questions and concerns
Serve as the primary or secondary liaison with external vendors, resolve data-related issues, and oversee the evaluation, recommendation, and implementation of litigation software solutions
Design, implement, and maintain litigation databases, information retrieval systems, and other applications, ensuring robust and reliable data management
Develop and conduct training programs for end users on database utilization and document management best practices; verify the accuracy of trial documents and exhibits
Provide technical leadership and direct support for the implementation of technology products, including system installation, upgrades, testing, and ongoing maintenance
Consult with clients to assess and validate operational requirements, ensuring a thorough understanding of their litigation objectives and delivering tailored solutions
Manage the daily operations of the Litigation Support team, including training, evaluating, supervising, and mentoring team members, as well as effectively delegating and overseeing work assignments
Coordinate special projects and ensure achievement of project milestones and departmental goals within established budgets