Director of Lifestyle

Sentral • Houston, TX

97d

About The Position

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Lifestyle will be responsible for the planning and execution of all resident and guest experiences. This position will be responsible for crafting and driving the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Director of Lifestyle will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents. You will be the key player in driving, executing and supporting consistently the experiences programming development, growth and reputation leading by example, with an energetic, positive and solution driven attitude. This is an in-person position located on-site of the property.

Requirements

• High school diploma or GED required, college degree a plus.
• 4+ years customer service experience required.
• 2-3 years experience in hotel events, onsite restaurant, banquet and/or catering department, high traffic bar/restaurant, members club establishment background.
• Supervisory experience a plus.
• Sales/Wellness and Fitness experience a plus.
• Solid understanding of Microsoft Office (Outlook, Excel, Word).
• Strong knowledge of operations with budget formulation.
• Excellent verbal and written communication skills.
• Keen attention to detail with a creative problem-solving approach.
• Ability to make decisions and initiate action within established guidelines.
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
• Oversee the budget, procurement of supplies needed to execute activations and events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in Dropbox.
• Ownership of announcement creation + execution for Align App as it relates to lifestyle programming.
• Ownership of community monthly newsletter.
• Collaborate with Fitness Trainer(s) to ensure consistent programming is available weekly onsite utilizing all indoor + outdoor spaces to maximize resident experience.
• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Be available consistently for all shifts in amenity spaces in order to familiarize new and existing residents with our services and their new home.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Prepare and drive various programming and partnership narratives, lessons learned and playbooks for development projects.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Collaborate with the Facilities Director to ensure that the property remains well-maintained.
• Collaborate with the Services Director to ensure all residential amenity spaces remain well-maintained by respective Services team members.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees