Director of Legal Operations

Crisp Recruit • Fort Myers, FL

3d • Hybrid

About The Position

The Director of Legal Operations (DOLO) at Viles & Beckman is a vital leadership role crucial to streamlining our operations and enhancing our client services. This position exists to unify production leadership across the firm, ensuring data-driven decision-making and efficient operations that support our mission of delivering exceptional client outcomes. The DOLO will have a significant impact on our team by refining processes, establishing accountability frameworks, and fostering a high-quality, predictable experience for our clients.

Requirements

• Legal Experience: JD preferred, or significant legal operations experience in a personal injury context.
• Operational Excellence: Proven experience in process improvement, KPI design, and data-driven decision-making.
• Leadership Skills: Ability to lead with transparency, foster a positive culture, and manage teams effectively.
• Client Service Focus: Strong commitment to exceptional service standards and client care.
• Communication: Excellent interpersonal, coaching, and change-management skills.
• Cultural Fit: Embrace servant leadership, possess a solutions-focused mindset, and demonstrate transparency.

Responsibilities

• Operational Leadership: Oversee the Intake, Pre-Suit, Case Management, and Litigation departments, ensuring seamless coordination and efficiency.
• Data Management: Review production data daily, ensuring integrity, identifying bottlenecks, and making proactive, metrics-based decisions.
• KPI Development: Audit existing KPIs, recommend improvements, and drive accountability through consistent communication and follow-up.
• Process Optimization: Implement and optimize operational processes to streamline production and standardize best practices across teams.
• Leadership: Develop and coach Team Captains, providing guidance on performance and handling disciplinary discussions where necessary.
• Client Experience: Drive high-quality service standards, ensuring follow-ups and audits are conducted diligently to provide consistent client experiences.
• Strategic Contribution: Contribute to firm growth, including managing new office locations and scaling operational systems as needed.

Benefits

• Leadership Impact: Directly influence operational efficiency and elevate client service at a prominent personal injury firm.
• Career Growth: Pathway to higher leadership roles, including Director of Operations and multi-location management as the firm expands.
• Executive Access: Collaborate closely with the firm's leadership, contributing to strategic planning and development.
• Community Involvement: Participate in paid 'serve days' and contribute to meaningful community impact initiatives.
• Flexible Work: Hybrid working model available post-onboarding, based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1-10 employees