Director of Leasing Hub, Contact Center
About The Position
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Director, Leasing Hub, you will lead the enterprise-wide strategy and operations for the centralized Leasing Hub function, driving innovation and ensuring alignment with organizational goals. In this role, you will be responsible for delivering measurable impact on revenue growth, enhancing customer experience, and enabling scalability across the business. Success requires a strategic mindset that fosters collaboration and innovation, the ability to achieve operational efficiency and financial results, and a commitment to developing talent while cultivating a high-performance culture.
Requirements
- 8+ years in customer service, centralized operations, or related field, with at least 4 years in multi-team leadership or senior management roles.
- Experience influencing executive stakeholders and managing budgets.
- Proven ability to lead organizational change and scale operations.
- Strong strategic thinking and ability to translate business objectives into operational strategies and measurable outcomes.
- Excellent communication, collaboration, and leadership skills.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
