Director of Learning and Development

Segoso Jamaica

10h

About The Position

Responsible for leading the development and implementation of engaging training programs that enhance associate skills, expand knowledge, and drive performance.

Requirements

• Bachelor’s degree in Business Administration, Management, Finance, or related fields (preferred).
• 3-5 years of experience in the field.
• Previous experience in training.
• Strong organizational and multitasking abilities.
• Proficiency in spoken and written English (mandatory).
• Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to work independently and as part of a team.
• Attention to Detail – Ensures accuracy in data and documentation.
• Time Management – Prioritizes tasks and meets deadlines efficiently.
• Problem-Solving – Identifies issues and proposes practical solutions.
• Adaptability – Adjusts to changing priorities and operational needs.
• Analytical Thinking – Interprets data and identifies inconsistencies or opportunities for improvement.
• Team Collaboration – Works effectively with different departments and contributes to team goals.
• Customer Orientation (Internal) – Supports internal teams to enhance overall service quality.

Responsibilities

• Lead and mentor a team of training professionals in the development and delivery of high-quality training initiatives.
• Oversee the end-to-end delivery of learning programs, from new hire onboarding to continuing education and advanced skills training.
• Design, implement, and oversee a range of training programs, including onboarding, technical/soft skills, compliance training, technology, leadership development, and more, catering to various associate levels and job roles.
• Oversee the design of blended learning programs tailored to operational groups and roles.
• Develops an annual Learning & Development strategic plan detailing key program initiatives, targeted participants, desired measurable results, and associated costs.
• Partner with Operations leaders to diagnose skill gaps and align learning to business priorities.
• Lead, coach and develop a team of learning professionals who create engaging and effective programs to support the learning roadmap for employees.
• Use analytics and insights to continuously refine learning programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director