Director of Learning and Development

AccorHotel • San Diego, CA

20h • $95,000 - $105,000

About The Position

As the Director of Learning & Development you will be responsible for overseeing and implementing all aspects of training at Fairmont Grand Del Mar. You’ll work collaboratively with People & Culture and Department Heads to assess, develop and facilitate all training and ensure engagement from colleagues and leaders. While you'll need basic computer expertise, communication, motivation, and presentation skills will be imperative for this position.

Requirements

• Previous proven experience developing and facilitating management and leadership development training programs
• Training experience in a similar function in a luxury hotel is an asset
• Ability to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments, colleagues, corporate teams and vendors.
• Team Work, Customer Service Focused, Positive Attitude
• Unparalleled Integrity and Work Ethic
• Strong communication skills
• Incredible anticipation skills

Responsibilities

• Implementing and evaluating new training initiatives to maximize operational effectiveness and ultimately guest satisfaction
• Planning, coordinating and presenting corporate training programs in accordance with Accor requirements including harassment-free workplace, diversity, communication, leadership and related training to meet specific departmental needs.
• Conducting meetings with Department Heads, trainers and employees to review performance trends, develop action plans and give recognition.
• Facilitating and supporting Fairmont Learning Programs with a focus on New Hire Orientation, Heartist Journey, Service Culture and Luxury Service Standards

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.
• complimentary upgrades
• extended stays
• discounted stays across Fairmont & Raffles properties
• special dining and wellness discounts
• added luxuries to enhance your experience

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed