Director of Knowledge Management

Fello•Linthicum Heights, MD

2d•Hybrid

About The Position

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Director of Knowledge Management is responsible for the strategic oversight, governance, and integrity of data, reporting, and research across Fello. This role leads the strategy, design, and execution of knowledge sharing systems organization-wide and ensures that knowledge is captured, organized, and accessible to improve decision-making, efficiency, and innovation. In partnership with the SVP of Administration & General Counsel and other leaders, the Director of Knowledge Management ensures accurate, timely, and actionable data is available to drive compliance efforts, monitor organizational performance, and support growth initiatives, program evaluations, and strategic planning. Qualifications The ideal candidate brings exceptional critical and strategic thinking skills, with a proven track record of proposing and implementing multi-pronged solutions collaboratively in fast-paced, growth-oriented environments. They possess the ability to work autonomously, running toward problems without being asked with a solutions-oriented approach. They have a demonstrated ability to build relationships that drive organizational change—including in situations involving indirect management—and experience working across cultural, geographic, and programmatic lines to align work and achieve goals. They possess the ability to remain flexible, calm under pressure, and adaptive as priorities shift, serving as a model and resource for employees. They have excellent oral, written, and interpersonal communication skills, with the ability to manage positive communication in difficult situations and provide candid and constructive feedback. Strong computer skills are required, including proficiency in Microsoft Office Suite (PowerBI, Word, Excel, Outlook, and PowerPoint). This position requires a master's degree in Data Analytics, Information Management, Public Administration, Business Administration, Healthcare Administration, or a related field, along with a minimum of five years of experience in data management, analytics, reporting, or knowledge management, with at least three years in a leadership role. This position is full-time, based in Linthicum, with a typical schedule of Monday through Friday during Fello office hours and some evening and weekend hours based on organizational needs. This position is eligible for periodic telework. This position includes an award-winning total rewards (benefits) package and opportunities for professional development within our mission-driven organization. Fello is an equal opportunity employer which means we provide equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at Fello will be based on merit, qualifications, and skills. Fello highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.

Requirements

exceptional critical and strategic thinking skills
proven track record of proposing and implementing multi-pronged solutions collaboratively in fast-paced, growth-oriented environments
ability to work autonomously, running toward problems without being asked with a solutions-oriented approach
demonstrated ability to build relationships that drive organizational change—including in situations involving indirect management
experience working across cultural, geographic, and programmatic lines to align work and achieve goals
ability to remain flexible, calm under pressure, and adaptive as priorities shift, serving as a model and resource for employees
excellent oral, written, and interpersonal communication skills, with the ability to manage positive communication in difficult situations and provide candid and constructive feedback
Strong computer skills are required, including proficiency in Microsoft Office Suite (PowerBI, Word, Excel, Outlook, and PowerPoint)
master's degree in Data Analytics, Information Management, Public Administration, Business Administration, Healthcare Administration, or a related field
minimum of five years of experience in data management, analytics, reporting, or knowledge management, with at least three years in a leadership role

Responsibilities

strategic oversight
governance
integrity of data, reporting, and research across Fello
leads the strategy, design, and execution of knowledge sharing systems organization-wide
ensures that knowledge is captured, organized, and accessible to improve decision-making, efficiency, and innovation
ensures accurate, timely, and actionable data is available to drive compliance efforts, monitor organizational performance, and support growth initiatives, program evaluations, and strategic planning