Director of Knowledge and Process Documentation Management

Owens & Minor • Raleigh, NC

3d

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities ─- from remote-friendly to hybrid and in-person roles ─- and join us in our purpose of Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. The Director of Knowledge and Process Documentation Management is responsible for leading strategies that facilitate business processes and ensure effective stewardship of operational knowledge and dissemination of information. Additionally, this position manages critical business systems and user access governance frameworks to safeguard operational efficiency and promote best-practice adherence. The director fosters a culture of process excellence and knowledge sharing across the organization.

Requirements

• 4-year college degree or equivalent experience is required.
• 10 years of related experience.
• Experience managing direct and indirect teams, including internal and contracted employees.
• Experience with and/or understanding of information architecture, process mapping, change management, corporate communications, and access governance.
• Demonstrated success in team leadership, program management, global delivery, relationship management, and change management.
• Strong leadership capabilities, cross-cultural aptitude, adaptability, influence, and innovation
• Business process analysis skills, strategic thinking, problem-solving, and excellent attention to detail.
• Financial management at corporate and department level.
• Personal effectiveness and credibility.
• Interpersonal and diplomacy skills.
• Computer and database savvy.
• SharePoint administration and site owner experience.
• Proficiency in multiple software applications: Excel, Word, PowerPoint, Visio, Snag-It, and others as required by position.
• Ability to source and master new software to meet business needs.
• Impeccable verbal and written communication skills.
• Ability to analyze data from team tools and leverage findings to implement process/tool changes as needed.
• College-level mathematical proficiency, with a strong ability to understand, interpret, develop, and implement action plans based on analysis of spreadsheet data.

Responsibilities

• Strategic Leadership: Maintain a comprehensive knowledge and process management strategy aligned with organizational goals.
• Guide change management initiatives for strategic projects, ensuring clear communication and stakeholder engagement.
• Manage sites, tools, and governance frameworks in compliance with industry regulations and best practices.
• Process Management and Operational Excellence: Oversee the development and maintenance of operational flows and resources to support run-the-business (RTB) activities.
• Conduct audits, evaluations, and workflow assessments to identify gaps and support business owners.
• Knowledge Management and Documentation: Ensure the integrity and accessibility of organizational knowledge through centralized repositories, information architecture, version and chain of custody controls, and quality assurance protocols.
• Oversee quality and accuracy reviews for process resources and tools.
• Drive correspondence and records management activities to ensure accurate, compliant, and timely deliverables.
• Technology and Tools Administration: Manage business-critical platforms, portals, and tools to support operational and strategic objectives.
• Oversee user access governance for enterprise business portals, ensuring segregation of duties and recurring access reviews.
• Communication and Stakeholder Engagement: Own process communications, developing and deploying clear, concise, and engaging content to support business processes and strategic initiatives.
• Monitor and enforce quality standards for all communications, ensuring accuracy, consistency, and alignment with organizational tone and branding guidelines.
• Performs other duties as required.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees