Director of Janitorial Operations

TEC Services • Seattle, WA

81d • $85,000 - $100,000

About The Position

The Account Director oversees the execution of contract deliverables, client satisfaction, and financial performance for assigned accounts.

Requirements

• Strong written and verbal communication skills.
• Ability to interpret and convey detailed instructions effectively.
• Excellent multitasking, prioritization, and organizational skills.
• Demonstrates initiative, responsibility, and leadership.
• In-depth knowledge of contract administration and office procedures.
• Ability to use environmental knowledge to achieve goals.
• Willingness to travel extensively.
• Minimum 5 years in a director-level role or 7 years in facility services management.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• At least 2 years of experience in floorcare or janitorial management.

Responsibilities

• Serve as the main point of contact for all client-related issues.
• Manage the P&L for contracts, reviewing monthly financial reports for accuracy and continuous improvement.
• Participate in weekly/monthly KPI, P&L, operations, and maintenance calls.
• Adhere to, track and analyze data to support performance management (KPI’s and SLA’s).
• Lead weekly one-on-one meetings with direct reports.
• Develop and execute strategies to deliver quality services across all client locations, including creating a monthly visit calendar for routine client contact and account supervision.
• Plan, execute, and bill for wet work projects using Salesforce Field Service and work order management systems.
• Conduct weekly store visits based on account size and provide reports to clients and direct reports.
• Drive add-on sales and project work for new and existing customers, training QA Managers on the process.
• Respond to all requests within a timely manner and provide action plans within 24 hours.
• Acknowledge customer emails and/or phone calls within 3 hours.
• Update Account Manager with IVR changes if applicable.
• Approve expense reports in Paycom.
• Review daily IVR reports.
• Handle confidential and sensitive information with discretion.
• Recommend and implement new or modified systems and programs in collaboration with clients.
• Meet with clients and contractors to plan, organize, and adjust services as needed.
• Monitor workflow and quality to ensure timely completion and adherence to company standards.
• Submit equipment repair requests same day as needed and follow up for status updates.
• Assign tasks to staff and assume Quality Assurance Manager responsibilities when needed.
• Prepare and review performance evaluations for direct reports.
• Interview independent contractors for bids and services, with VP of Operations approval.
• Conduct in-person visits or ride-alongs with direct reports monthly.
• Perform other duties as assigned by management.

Benefits

• Full Time position
• Salary Range: $85000.00 - $100000.00

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees