Director of IT - Schaumburg, IL

Fictiv•Schaumburg, IL

11h•$190,000 - $230,000•Onsite

About The Position

Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. We are seeking a Director of IT to lead technology operations for our newly combined organization. This is a hands-on leadership role with two complementary mandates: Complete a time-bound integration effort over the next 8–12 months, and Build and run the IT function that will support the business long-term. You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, and serve as the primary point of accountability for how effectively technology supports the organization day to day. This role requires someone who can operate at both a technical and leadership level—capable of configuring systems, troubleshooting issues, and making architectural decisions, while also building a scalable, high-performing IT organization.

Requirements

CrowdStrike Falcon (EDR, prevention policies, workflows, telemetry)
Next-generation SIEM platforms (Splunk, Chronicle, LogScale, Elastic, or similar)
Microsoft Entra ID / Azure AD (SSO, MFA, federation, SCIM)
Microsoft Intune (macOS, iOS, Windows device management)
Microsoft 365 (Exchange, SharePoint, OneDrive)
Slack Enterprise Grid administration
Strong understanding of DNS (MX, SPF, DKIM, DMARC) and SaaS environments
10+ years in IT operations, infrastructure, or systems engineering
5+ years leading IT teams
Experience supporting 200+ users across multiple locations
Proven experience with M&A, integration, or environment consolidation
Track record of balancing hands-on work with leadership responsibilities
Service-first mindset with a focus on enabling business productivity
Hands-on approach to both technical and operational challenges
Ability to navigate ambiguity and drive progress
Strong communication skills with technical and non-technical stakeholders
Willingness to engage in both strategic and day-to-day work
Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)

Responsibilities

Own day-to-day technology operations, ensuring business-critical systems are available, performant, and well-supported
Establish and maintain service-level expectations and support workflows
Build a unified IT support model across both legacy organizations
Proactively monitor system health and resolve issues before they impact users
Define and manage incident response processes, including severity levels, escalation paths, and communication protocols
You will take ownership of the remaining integration work, including: Identity consolidation into Microsoft Entra ID Migration from Google Workspace to Microsoft 365 Okta decommissioning and application refederation CrowdStrike Falcon deployment across all endpoints Implementation of a next-generation SIEM platform Domain consolidation and rebranding support
You will be accountable for timeline, execution quality, and business continuity throughout this process.
Own and operate the Entra ID environment, including conditional access, MFA, administrative units, and dynamic groups
Maintain SSO and SCIM provisioning across SaaS platforms
Lead migration of applications from Okta to Entra ID
Conduct access reviews and enforce least-privilege principles
Manage Microsoft Intune across macOS, iOS, and Windows devices
Own device compliance policies, configuration profiles, and application deployment
Maintain Apple Business Manager integration and lifecycle management
Standardize device configurations across the combined environment
Own CrowdStrike Falcon, including prevention policies, host groups, workflows, and incident response
Operate and mature a next-generation SIEM, including: Data ingestion and connector configuration Detection rule development and tuning Threat hunting and reporting workflows
Oversee integration between endpoint telemetry and SIEM
Manage incident response processes and third-party SOC relationships
Help define the long-term security operations strategy
Administer Slack Enterprise Grid, including workspace structure, integrations, and retention policies
Manage Teams and/or Zoom for internal and external collaboration
Administer the Microsoft 365 environment (Exchange Online, SharePoint, OneDrive)
Maintain limited Google Workspace environments where required
Lead and develop a global IT team, establishing unified processes and operating rhythms
Build a collaborative culture across both legacy organizations
Identify skill gaps and hiring needs as the environment stabilizes
Mentor team members and develop future leaders
Foster a service-oriented mindset focused on responsiveness and follow-through
Own vendor relationships across Microsoft, CrowdStrike, Slack, SIEM providers, and others
Manage and optimize the IT budget, including license rationalization and cost control
Lead contract negotiations and renewals
Provide visibility into IT spend and cost drivers