Director of IT

Nexion Health•Sykesville, MD

34d•$100,000 - $115,000•Onsite

About The Position

The Director of Information Technology position will manage and oversee IT operations and be an active participant in business based initiatives, data security strategies and overall future planning efforts. This position is responsible for ensuring the user experience is positive and predictable in terms of both technology and customer service by leveraging internal resources and vendor partners. The position requires an understanding of current and future organizational information system requirements and the ability to identify the practical implications and system capabilities related to achieving organizational goals. The Director of Information Technology will have primary responsibility for implementing IT-related policies and procedures based on best practices (ITIL,NIST,etc.) as well as utilizing a continuous improvement mindset to drive these best practices and represent these to business stakeholders.

Requirements

Working knowledge of ITIL, NIST, and PMBOK concepts and/or other best practice frameworks with a focus on continual improvement.
Ability to translate complex technical terminology, concepts and issues in terms understandable to technical and non-technical team members.
Strong interpersonal skills to resolve problems in a professional manner as well as participate in working groups.
Ability to handle multiple priorities as well as establish and meet deadlines.
Excellent problem-solving skills and the ability as well as willingness to create documentation of activities, processes and procedures.
Maintains a customer service mindset both to internal staff and stakeholders as well as users in the organization.
Bachelor's degree or equivalent; degree in the field of computer science, MIS, or engineering desirable.
Minimum of six years relevant work experience, with a preference for experience working within a healthcare organization.
Strong organizational skills with keen ability to prioritize and multi-task.
Effective interpersonal skills and relationship-building skills while maintaining a customer service mindset.
Strong written and oral communication skills, ability to present ideas in user-friendly language.
Ability and willingness to train users and communicate procedures and changes related to technology.
Experience in applying successful project management, planning and prioritization skills.

Responsibilities

Prioritize relevant activities based on multiple priorities to achieve assigned responsibilities within agreed upon timeframes.
Collaborate with team members to provide feedback on overall process and propose areas for improvement and/or to mitigate risk.
Create, manage, and budget for an enterprise architecture view as it relates to IT systems and system infrastructure.
Manage and monitor relevant metrics in customer service as well as system performance with a focus on continual improvement.
Develop and maintain written policies and procedures that govern the computer and information technology functions of the organization.
Develop, maintain, monitor and test business continuity plans that will keep the organization functional in the event of a crisis.
Consistently collaborate and make improvement recommendations to the Chief Information Officer.
Conduct performance evaluations for team members in line with organizational human resource processes.
Provide leadership, mentorship and oversight to appropriate team members including growth opportunities and professional development planning.
Identify and address training and skills requirements in line with the organization's technology road map.
Work collaboratively with system and service providers to ensure adequate service levels are being met and issues are remediated in a timely fashion.
Utilize in-depth technical knowledge, continuous improvement methods and business requirements to design and implement secure solutions to meet customer/client needs while protecting the organization's assets.
Develop and maintain security standards, procedures and guidelines for multiple platforms in line with regulatory guidelines.
Collaborate with relevant stakeholders to develop and maintain security standards, procedures and guidelines to ensure compliance with the health information technology requirements of HIPAA.
Keep up to date with current trends as it relates to technology and ensure an understanding of how the organization compares.
Work closely with departmental and senior managers to determine the maintenance and growth needs of the network, devices, and systems.
Oversee and assist with managing processes i.e., change management, roll back planning, root cause analysis, etc.