Director of IT Systems and Support

The Christman Company•Lansing, MI

1d•Onsite

About The Position

The Christman Company Job Description: Build More with Your Career at Christman Are you interested in becoming an employee-owner with a leading national general contractor that will provide you with opportunities to Build More in your professional career? The Christman Company is seeking a Director of IT Systems & Support for our Lansing, MI Headquarters office. The Director of IT Systems & Support provides vision and strategic leadership for Christman’s IT Systems & Operations and IT Support & Services teams. This role oversees planning, budgeting, and execution of enterprise technology initiatives, ensuring operational excellence and alignment with business objectives. By maintaining a deep understanding of Christman’s technology landscape, the Director ensures that current systems and future innovations effectively support organizational goals.

Requirements

Bachelor’s degree in computer science, information technology, computer information systems, or related field.
Minimum 10 years of IT experience and 3 years of people management experience within an IT department.
Or equivalent combination of education, training, and experience.
Expertise with the Microsoft 365 ecosystem and cybersecurity practices.

Nice To Haves

MBA or Master’s degree in a related field or comparable work experience/IT certifications.
15+ years of IT experience and 5+ years in IT management.
Project management training.
Understanding of the Construction industry or related field (engineering, architectural, subcontracting).
Strong familiarity with Microsoft 365 and Azure resources, including billing.
Experience managing and developing high-performing teams.
Ability to develop and execute IT strategy aligned with business goals.
Experience with budgeting, vendor management, procurement, and cost control.
Strong project management, problem-solving, and decision-making skills.
Excellent communication skills with both technical and non-technical audiences.
Commitment to fostering a culture of accountability, collaboration, and continuous improvement.
Knowledge of regulatory compliance standards and cybersecurity best practices.
Adaptability and the ability to lead change and implement new technologies.

Responsibilities

IT Systems & Operations Oversight Lead and manage IT Systems Administrator staff, ensuring operational efficiency and team development.
Oversee LAN/WAN networking and enterprise-wide internet connectivity.
Manage cloud-based and on-premises servers, SaaS applications, and data storage.
Ensure performance and availability of email, Teams, SharePoint, and databases.
Oversee cybersecurity risk management including firewalls, penetration testing, audits, policies, email risk mitigation, data protection, employee training, and access control.
Develop and test business continuity and disaster recovery plans.
Supervise deployment, installation, support, and maintenance of IT systems.
Design and maintain structures such as Active Directory.
Ensure system uptime and security through proactive monitoring and maintenance.
Plan and execute departmental projects.
IT Support & Services Oversight Lead and manage IT support/helpdesk staff.
Develop and enforce SOPs for helpdesk ticket handling, escalation, and resolution.
Manage user accounts and groups, including onboarding and terminations.
Oversee procurement, logistics, and hardware disposal.
Maintain accurate inventory of technology assets.
Manage project and subsidiary billing processes.
Create and deploy standard system images.
Provide IT support for project site setup and ongoing operations.
Team Development & Culture Mentor and develop team members.
Foster a culture of accountability, collaboration, and technical excellence.
Financial & Strategic Management Establish, forecast, and track departmental budgets.
Assist in managing software and system licenses.
Support the VP of IT in developing departmental strategy and vision.