Director of Investment Operations

Northwestern Mutual Portland • Corvallis, OR

6h • $85,000 • Onsite

About The Position

The Director of Investment Operations is responsible for the seamless execution and oversight of our firm's investment business. By ensuring operational excellence, accuracy, and efficiency in all investment-related activities, we contribute directly to the achievement of our clients' financial goals. Through meticulous portfolio management, timely trade execution, asset movement, and robust communication, we foster client trust and confidence in our investment processes, positioning our firm as a leading provider of comprehensive and wealth strategies. General Responsibilities: Consistently support the planning team to deliver personalized and intuitive investment solutions. Ensure all pre-solution meeting proposal requests are fulfilled prior to the 2-week planning review meeting. Continually deliver high quality, instinctive, and thoughtful investment proposals that displays client's correct name(s), account titling, projected dollar amounts, fees, and projected tax treatment. Provide seamless, attentive, and memorable client onboarding experience. Initiate professional, welcoming, and efficient multi-channel client communication within 24 hours following client(s) "yes" to move forward. Deliver client onboarding paperwork for signature within 48 hours of data collection. Produce accurate and quality paperwork resulting in 10% or less kick-back rate. Preserve client trust through flawless trade and asset movement execution. Consistently initiate accurate and prompt trades within 10-minutes of verbal authorization (or next morning of open market) with zero trade corrections Implement timely and thoughtful portfolio model updates and rebalances in alignment with firm Investment philosophy. Deliver precise and prompt distributions/contributions supported by accurate documentation.

Requirements

• Time and Priority Management Models’ strong attention to detail.
• Proactive and intuitive to team and client needs.
• Flexible, adaptable and embraces change.
• Excellent project management skills with ability to prioritize and track multiple tasks.
• Holds self and investment operations team accountable and is client-centric with a focus on goals and priorities.
• Allocates, adjusts, and manages resources according to established priorities
• Works effectively within established systems
• Communicates with everyone in a respect, courtesy, and considerately, reflecting an approachable, respectful, inclusive communication style.
• Contributes effectively as part of a team – keeping team members informed regarding action items, projects, or general updates.
• Develops and maintains relationships with many different people regardless of differences.
• Approaches individual and/or group confrontation professionally to build team culture.
• Reflects a high level of empathy and compassion.
• Consistently goes above and beyond to serve, support, and delight clients.
• Intentionally builds client rapport that strengthens the client experience.
• Collaborates with the Paraplanners and/or Advisors to prepare investment proposals/solutions.
• Understands, deploys, and communicates our investment philosophy to help client’s reach their financial goals.
• Maintains a growth mindset for continuous professional and personal development.
• Consistently shows curiosity and seeks knowledge through ongoing education and learning opportunities.
• Takes initiative to regularly learn new concepts, technologies, and methods.
• Shows resourcefulness in their capability to solve problems by proactively seeking support to overcome challenges.
• Maintains an approachable, open, and coachable character.
• Consistently sets and models high performance and professionalism.
• Shows team their ability to navigate, overcome, quickly recover from adversity.
• Exhibits self-confidence/self-esteem.
• Empowers team members to participate in decision making opportunities.
• Efficiently delegates appropriate levels of responsibility and authority.
• Holds a college degree (preferably with concentration in financial services, business, economics) or 5 years of relevant work experience
• Has Series 7and 63 licenses.
• Has (or is actively seeking) appropriate designations (i.e. ChFC, CFA, CFP, etc.)
• Proficient in required digital tools/systems (i.e., Microsoft 365, NetX360, ENV2, CRM, NM Connect, DST Vision, etc.)
• Displays the ability to learn and deploy new technology.

Responsibilities

• Consistently support the planning team to deliver personalized and intuitive investment solutions.
• Ensure all pre-solution meeting proposal requests are fulfilled prior to the 2-week planning review meeting.
• Continually deliver high quality, instinctive, and thoughtful investment proposals that displays client's correct name(s), account titling, projected dollar amounts, fees, and projected tax treatment.
• Provide seamless, attentive, and memorable client onboarding experience.
• Initiate professional, welcoming, and efficient multi-channel client communication within 24 hours following client(s) "yes" to move forward.
• Deliver client onboarding paperwork for signature within 48 hours of data collection.
• Produce accurate and quality paperwork resulting in 10% or less kick-back rate.
• Preserve client trust through flawless trade and asset movement execution.
• Consistently initiate accurate and prompt trades within 10-minutes of verbal authorization (or next morning of open market) with zero trade corrections
• Implement timely and thoughtful portfolio model updates and rebalances in alignment with firm Investment philosophy.
• Deliver precise and prompt distributions/contributions supported by accurate documentation.

Benefits

• PTO
• 401(k) with employer match
• subsidized health insurance premiums
• disability insurance coverage
• Opportunities for continuous learning and growth with access to professional development resources and clear career pathways.
• Bonus program for additional designations.
• Join a collaborative and motivated team committed to your success and career satisfaction.
• Build connections within the financial services industry and local community through various events and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees