Director of Internal IDS Communications

Novartis • Cambridge, MA

1d • Remote

About The Position

#LI-Remote Lead, drive, and execute the internal communications strategy and implementation for Insights & Decision Science (IDS) Function, driving employee engagement, strategic messaging, and organizational alignment. Serve as a trusted advisor to the Chief Insights and Decision Science Officer (CISDO), Chief Data Officer (CDO), and IDS Leadership Team, shaping impactful communications that foster connection, clarity, and a shared sense of purpose across the organization. This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.

Requirements

• Minimum 8+ years of experience in communications or a related discipline, preferably within healthcare and/or pharmaceuticals; tech sector experience a plus
• Experience in technology and/or AI‑related industries or roles
• Proven ability to develop and execute integrated communications plans, with a strong emphasis on internal communications
• Demonstrated success building trusted relationships and providing strategic counsel to senior and executive leadership
• Expertise in change management and organizational communications
• Event management experience, including planning and execution
• Exceptional written and verbal communication skills, including narrative writing and content development
• Strong business acumen, analytical thinking, and ability to simplify complex issues into clear, effective solutions
• Collaborative, enterprise‑wide mindset with comfort working in a matrixed, fast‑paced, and ambiguous environment
• Deep understanding of the U.S. healthcare landscape, emerging technology and AI trends, with experience in agency management and AI‑driven content creation using top‑tier LLMs

Responsibilities

• Own and lead the internal communications strategy for the IDS Function, serving as a trusted advisor to the CIDSO, CDO, and IDS Leadership Team
• Develop and cascade strategic messaging frameworks that align IDS priorities with U.S. business and enterprise objectives
• Lead internal communications for major enterprise initiatives, including CRM implementation, NovaOS platforms, and U.S. AI and data upskilling programs
• Shape and deliver executive communications in the voice of the CIDSO, enhancing leadership visibility and clarity; support executive thought leadership as needed
• Lead change and transformation communications across data, analytics, AI, and platform modernization initiatives
• Translate complex data, AI, and governance topics into clear, compelling messages for diverse internal audiences
• Design and execute communication plans for key CDO- and IDS-led programs, including milestones and success stories
• Own and manage IDS internal content and channels (intranet, newsletters, leadership decks, FAQs, collaboration platforms)
• Establish engagement, feedback, and measurement frameworks to assess impact and continuously optimize communications
• Manage the internal communications budget, agency partners, and ROI while ensuring regulatory and corporate compliance

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed