Oliver Wyman - Director of Internal Communications, Americas

Marsh McLennan

7d•$155,000 - $225,000•Hybrid

About The Position

About Oliver Wyman At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Job Overview: We are seeking a seasoned Director of Internal Communications to serve as a strategic advisor to senior leaders across the Americas region. This role is pivotal in shaping and executing colleague communications and engagement strategies that align with Oliver Wyman’s business goals and culture. The ideal candidate will bring 15+ years of experience working closely with senior executives, with a proven ability to influence, communicate, and embed organizational values deeply across a complex and dynamic environment. This is a hybrid role that will require 3 days per week in the office. There is no option to be fully remote.

Requirements

15+ years of progressive experience in internal communications, marketing, colleague engagement, organizational development, or related fields, preferably within professional services or consulting firms.
Demonstrated success working with senior-level executives as a strategic advisor.
Strong expertise in designing and executing engagement strategies that drive cultural alignment and business results.
Exceptional strategic communication skills, with the ability to craft and deliver clear, persuasive messages to diverse audiences.
Proven change management experience and the ability to lead complex initiatives across multiple locations.
Data-driven mindset with experience using engagement metrics and insights to inform strategy.
Collaborative, empathetic leadership style with strong influencing and stakeholder management capabilities.
Bachelor’s degree required; advanced degree preferred.

Responsibilities

Strategic Advisory: Partner with Americas regional leadership and practice heads to develop and implement comprehensive colleague communication and engagement strategies that support the firm’s strategic priorities and culture evolution.
Communication Strategy and Leadership: Develop strategic internal communications approaches and oversee clear, compelling, and consistent communication of key messages related to firm strategy, culture, and change initiatives.
Colleague Experience: Lead initiatives to continuously enhance the colleague experience, ensuring that engagement efforts are meaningful, measurable, and aligned with business outcomes.
Values Embedding: Drive programs and communications that embed Oliver Wyman’s core values into everyday behaviors and decision-making across all levels of the organization.
Change Management: Support leaders in managing change effectively by providing tools, insights, and communications that foster colleague buy-in and participation.
Measurement & Insights: Establish metrics and feedback mechanisms to assess engagement levels and the impact of initiatives, using data to refine approaches and demonstrate value.
Cross-Functional Collaboration: Work closely with the Human Capital, People Experience, and Inclusion, Diversity & Belonging teams and other stakeholders to ensure integrated and aligned communication and colleague engagement efforts.
Leadership Presence: Represent the firm’s commitment to effective internal communications and colleague engagement at senior leadership forums and regional meetings, acting as a trusted advisor and influencer.
Occasional travel within North America to support regional engagement activities and leadership meetings.