Director of Intellectual & Developmental Disabilities (ID/DD) Services
About The Position
This is a boots-on-the-ground operational leadership role, not a desk-based administrative position. The Director of ID/DD Residential Services exists to: Remove ownership from day-to-day residential operations Stabilize homes and staffing Control payroll and overtime Own compliance and risk management Resolve problems quickly, then systematize solutions This role requires daily operational presence, decisive leadership, and comfort responding directly to issues in real time. This is a working director role, requiring comfort wearing multiple hats and stepping into details related to service delivery, staffing systems, documentation, billing, and quality oversight when needed.
Requirements
- 7–10 years of progressive experience in ID/DD residential, HCBS, or group home operations
- At least 5 years in a leadership role with direct responsibility for licensed group homes
- Direct oversight of House Managers (not solely DSP-level supervision)
- Hands-on management of: Staffing crises and call-outs, Behavioral escalations, Coverage gaps and operational failures
- Active involvement in regulatory processes, including: DBHDS inspections or audits, Responding to citations or corrective action plans, Managing compliance under regulatory scrutiny
- Experience conducting: Staff discipline, Performance correction, Terminations when necessary
- Stabilizing or restructuring underperforming residential programs
- Addressing leadership or culture issues within a home
- Managing or responding to state inquiries, audits, or investigations
- Taking accountability for programs that required corrective intervention
Responsibilities
- Residential Operations: Oversees all ID/DD residential programs; Ensures homes are fully staffed, clean, safe, and compliant; Conducts routine and unannounced home visits; Responds directly to behavioral escalations, staffing failures, and operational issues; Resolves problems immediately and documents root causes after stabilization
- Staffing, Scheduling & Overtime Control: Partners with scheduling leadership to ensure proper coverage; Enforces overtime controls, float staff use, and appropriate staffing levels; Holds leadership accountable for unauthorized overtime and staffing inefficiencies; Authorized to reassign shifts, send staff home, and initiate corrective action; Key metric: Overtime reduction and staffing stability
- Program Manager Leadership & House Manager Oversight: Directly supervises the Program Manager, who oversees House Managers; Provides ongoing coaching and accountability to ensure consistent home operations; Reviews operational updates, staffing risks, and performance trends; Partners on leadership development and personnel actions as needed
- Compliance & Risk Management: Owns residential compliance and risk mitigation; Oversees incident reporting, follow-up, audits, and corrective action plans; Collaborates closely with QDDP and nursing leadership; Ensures accurate, timely, and defensible documentation; Non-negotiable: Zero tolerance for missed incidents or incomplete reporting.
- Leadership, Culture & Reporting: Sets the tone for professionalism, accountability, and clear communication; Addresses staff conflict and performance issues directly; Provides regular reporting on staffing, overtime, risks, and compliance; Flags concerns early—before they become citations or systemic issues
Benefits
- Full benefits package
- Relocation assistance available
- Performance-based bonuses: Target annual bonus potential of $5,000–$15,000, tied to: Overtime reduction, Compliance performance, Staff retention, Program stability
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
11-50 employees
