Director of Integrations and Deployment

Hippocratic AI•Palo Alto, CA

2d•Onsite

About The Position

The Director of Integrations and Deployment, Life Sciences is responsible for defining and leading the technical integration strategy, deployment methodology, and IT partnership approach that enables Hippocratic AI to deploy successfully within enterprise pharma, biotech, and medtech IT environments. You will own the integration architecture, technical approval playbooks, and deployment operations that translate signed enterprise contracts into live, production-grade implementations. You will serve as the company's primary technical authority in customer-facing IT and security conversations — engaging directly with pharma CIOs, CISOs, enterprise architects, and technical operations teams during sales cycles, vendor qualification, and deployment execution. Internally, you will partner with Engineering, Product, Customer Success, and Sales to ensure the platform's integration capabilities, security posture, and deployment methodology meet the exacting standards of the life sciences industry. You will report to the VP of Customer Success, and work closely with the President of Life Sciences, Chief Commercial Officer, Sales, Customer Success, Product, Engineering, Medical Affairs, and Compliance leadership.

Requirements

12–18 years of experience in technical integration, IT architecture, deployment operations, solution engineering, or technical consulting within pharma, life sciences, healthcare technology, or enterprise SaaS — with a significant portion spent deploying or integrating technology within pharma IT environments.
Deep, hands-on knowledge of pharma and life sciences IT ecosystems including CRM platforms (Veeva, Salesforce Health Cloud), specialty pharmacy and hub systems, EHR systems, contact center platforms, safety databases, and enterprise data infrastructure.
Strong technical fluency across API design and integration patterns (REST, SOAP, webhooks, event-driven), data exchange standards (HL7, FHIR, NCPDP, EDI), authentication and identity protocols (SSO, SAML, OAuth, SCIM), and cloud infrastructure (AWS, Azure, GCP).
Direct experience navigating pharma IT security reviews, vendor qualification processes, and enterprise IT governance — including SOC 2, HIPAA technical safeguards, SIG questionnaires, and CISO-level security evaluations.
Demonstrated ability to engage credibly with pharma CTOs, CISOs, enterprise architects, and IT governance teams — speaking their language and addressing their concerns with technical precision.
Experience building deployment methodologies, integration playbooks, or technical operations functions from early stages — creating repeatable processes in environments where they didn't previously exist.
Ability to translate complex technical architecture into clear, accessible language for commercial and executive audiences.
Comfort working in high-growth environments with limited structure and high expectations for ownership, technical leadership, and cross-functional collaboration.

Nice To Haves

Experience deploying AI, machine learning, conversational AI, or NLP platforms into pharma or healthcare environments.
Familiarity with pharma-specific platforms and data standards including Veeva Vault, IQVIA data environments, MedDRA, E2B(R3), and clinical data interchange standards.
Experience with iPaaS and middleware platforms (MuleSoft, Boomi, Informatica) in healthcare integration contexts.
Understanding of HIPAA, GDPR, GxP, 21 CFR Part 11, and data residency requirements as they apply to cloud-based healthcare platforms.
HITRUST, SOC 2, or related security certification experience.
Experience building and leading technical deployment or integration engineering teams.
Startup or early-stage company experience.
Advanced degree in computer science, information systems, engineering, or related field is a plus.

Responsibilities

Integration Strategy and Technical Architecture
Define and own the technical integration strategy for Hippocratic AI across the life sciences ecosystem — designing how the platform connects to the CRM, hub, pharmacy, clinical, telephony, and data infrastructure that pharma organizations operate on.
Develop reference integration architectures for the platform's core deployment patterns, including integrations with Veeva CRM and Vault, Salesforce Health Cloud, IQVIA platforms, specialty pharmacy management systems, hub CRM platforms (AssistRx, ConnectiveRx, Lash Group, Phil), EHR systems (Epic, Cerner/Oracle Health), contact center and telephony platforms (Genesys, Five9, Amazon Connect, Twilio), safety databases (Argus, ArisG, Veeva Vault Safety), and enterprise data lakes and analytics environments.
Design API-first integration patterns including RESTful APIs, webhook architectures, event-driven data flows, batch processing interfaces, and real-time bidirectional data synchronization — ensuring the platform can exchange structured data with pharma systems reliably and securely.
Define data mapping, transformation, and validation standards for patient data, AE data, case data, and interaction records flowing between the platform and customer systems — ensuring data integrity, regulatory compliance, and system interoperability.
Develop and maintain an integration capability matrix and technical compatibility documentation that Sales and Customer Success can use to accelerate technical conversations and set accurate deployment expectations.
Evaluate and recommend middleware, iPaaS, and integration tooling (MuleSoft, Boomi, Informatica, custom) that accelerates deployment timelines and reduces integration engineering effort.
Pharma IT Approval and Security Qualification
Own the end-to-end process for navigating pharma IT security reviews, vendor qualification, and technical approval processes — building the documentation, processes, and institutional knowledge that make each subsequent approval faster.
Develop and maintain a comprehensive security and compliance documentation package including SOC 2 Type II reports, penetration test results, architecture diagrams, data flow documentation, encryption standards, access control specifications, incident response plans, and business continuity documentation.
Lead and manage responses to customer security questionnaires, SIG assessments, HECVAT reviews, and custom IT security evaluations — maintaining a library of pre-approved responses that accelerate turnaround times.
Engage directly with pharma CISOs, information security teams, enterprise architects, and IT governance committees during the vendor approval process — translating platform architecture and security controls into the language and frameworks pharma IT organizations evaluate against.
Define and maintain the platform's compliance posture across SOC 2, HIPAA technical safeguards, HITRUST (if applicable), GDPR technical requirements, and customer-specific IT security standards.
Build and manage the IT approval playbook — documenting common pharma IT review processes, typical timelines, frequent objections, required documentation, and strategies for accelerating approvals at specific accounts and across pharma generally.
Partner with Engineering to ensure the platform's architecture, hosting environment, access controls, logging, encryption, and data handling practices are designed to pass the most rigorous pharma IT reviews.
Deployment Methodology and Operations
Define and operationalize a repeatable deployment methodology for life sciences implementations — covering environment provisioning, integration configuration, data migration, UAT, go-live, and production monitoring.
Build deployment playbooks for each major use case and integration pattern — documenting step-by-step implementation processes, configuration checklists, testing protocols, and rollback procedures.
Establish deployment timelines, resource models, and capacity planning frameworks that enable Sales to set accurate customer expectations and Customer Success to manage implementations efficiently.
Oversee early deployments hands-on — personally ensuring that integration configurations, data flows, and system handoffs work correctly in production and that lessons learned feed back into the deployment methodology.
Define production monitoring, incident management, and SLA frameworks for deployed integrations — ensuring that data flows, API connections, and system interfaces are continuously monitored and that issues are detected and resolved before they affect patient interactions.
Build and manage a deployment operations function as the company scales — including hiring, process design, and tooling selection for a team that can execute multiple concurrent enterprise deployments.
Customer-Facing Technical Leadership
Serve as the company's senior technical voice in customer-facing engagements — participating in enterprise sales cycles, technical workshops, and architecture reviews with pharma IT, security, and data teams.
Lead technical discovery sessions with customer IT teams during the sales process — assessing integration requirements, identifying technical risks, defining deployment scope, and building the technical implementation plan that accompanies the commercial proposal.
Present the platform's integration architecture, security posture, and deployment methodology to pharma CTOs, CIOs, CISOs, and enterprise architecture teams with the technical depth and credibility they expect.
Support Sales during RFP and RFI processes by providing accurate, compelling technical responses that demonstrate the platform's integration maturity and deployment readiness.
Build trusted relationships with customer IT and technical operations leaders that extend beyond the initial deployment — creating technical advocates who support expansion and renewal decisions.
Cross-Functional Partnership and Enablement
Partner with Engineering to define integration platform capabilities, API roadmap, and technical infrastructure investments needed to support the life sciences deployment pipeline.
Provide structured technical feedback from customer engagements to Product and Engineering — identifying the most impactful integration capabilities, connector investments, and platform enhancements that will accelerate deployment timelines and expand addressable use cases.
Elevate pharma IT literacy across the organization — helping Sales, Customer Success, Product, and Engineering teams understand how pharma IT environments are structured, how security reviews work, what integration timelines look like, and why technical credibility matters in enterprise deal cycles.
Develop internal training materials covering pharma IT architecture, common integration patterns, security review processes, and deployment best practices.
Partner with Customer Success to define the handoff process from deployment to ongoing operations, ensuring production integrations are properly documented and supported.