Director of Intake

Pennant Services • Nashville, TN

86d

About The Position

As our Director of Intake, you will lead the charge in patient acquisition, ensuring every referral—no matter the source—is converted into a clean, actionable file quickly and compliantly. You’ll design and manage best-in-class intake processes, mentor a high-performing team, and collaborate across departments to elevate our referral experience to industry-leading standards.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• 5+ years of progressive leadership experience in a high-volume intake or admissions role within home health or hospice.
• Proven success in optimizing referral processes across multiple channels.
• Deep knowledge of insurance verification, documentation, and authorization requirements.
• Strong organizational, communication, and analytical skills.
• Proficiency in EHR systems and CRM tools used in post-acute care.

Responsibilities

• Develop and oversee efficient, scalable intake workflows for home health and hospice referrals from hospitals, physicians, community partners, and internal teams.
• Ensure all patient data is accurate and complete upon intake, eliminating errors that impact care or reimbursement.
• Lead and mentor the Intake team, fostering a culture of excellence, education, and accountability.
• Use data to drive decisions, improve throughput, and reduce delays in starting care.
• Maintain strict compliance with HIPAA and payer-specific eligibility requirements.
• Partner with referral sources to streamline submission processes and enhance their experience.
• Collaborate with Marketing and Revenue Cycle teams to align intake operations with sales strategies and billing insights.
• Contribute to special projects and initiatives that support agency growth and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees