Director of Intake & Resupply

PROMPTCARE COMPANIES INC•King of Prussia, PA

28d

About The Position

The Director of Patient Intake & Resupply works with the Region Resupply and Intake Managers who oversees and facilitates the re-supply and intake of enteral nutrition and respiratory patients. The Director facilitates a high-performance environment by building upon the existing suite of metrics and Standard Operating Procedures (SOPs), and by coaching and mentoring the team to provide exceptional service. The successful candidate must have a strong work ethic and be a self- motivated, energetic, proactive, organized individual who can make an impact with our growing team.

Requirements

At least 5 years’ experience in management
Respiratory/DME company is strongly preferred, but previous customer service experience in a healthcare services business is required Excellent organizational, time management and multi-tasking skills
Excellent verbal, written and presentation skills
Ability to coach, mentor and develop customer service representatives in an environment of continuous improvement
Ability to manage a budget
College education (B.A., B.S. or higher) is preferred Detail oriented with proven problem-solving skills
Must have strong PC skills, especially the MS Office suite Strong work ethic and desire to serve our patients

Responsibilities

Lead and scale patient intake and resupply operations for enteral and respiratory patients across multiple regions
Drive operational excellence through performance metrics, SOPs, and continuous improvement initiatives
Build, coach, and develop high-performing managers and customer service teams
Ensure timely, accurate, and compliant intake and resupply processing across all channels
Partner cross-functionally with Sales, AR/Billing, Distribution, IT, and vendors to deliver a seamless patient experience
Improve reimbursement outcomes by overseeing front-end intake accuracy, payer investigations, and denial prevention efforts
Own quality assurance programs that enhance patient satisfaction and operational efficiency
Lead system optimization and integration efforts to improve productivity and service quality
Manage departmental budgets and approve purchasing in accordance with company policies
Serve as the escalation point for complex patient, referral, and operational issues
Other Duties as Assigned
Perform other duties as assigned
Able to work longer than normal hours with little or no notice, as needed
Attend staff meetings, teleconferences and patient care conferences as needed
Ability to lift a minimum weight of 25 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, typing and use full range of body motions Understand and follow employee policies and procedures.

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans