Director of Intake & Assessment

Hospital for Behavioral Medicine•Worcester, MA

1d•$22 - $28

About The Position

JOIN OUR TEAM AS A DIRECTOR OF INTAKE & ASSESSMENT Your Work Matters How will you make a difference? POSITION SUMMARY The Director of A&R is responsible for the coordination of assessments of incoming patients with A&R Counselors, coordinates Doctor’s assessments and initiates the Admission process with the Admissions Clerk. The A&R Coordinator provides technical assistance to the discharge planning process, under the direction of the Director of A&R. The Director of A& R works closely with Clinical, UM, Hospital Leadership and the community. QUALIFICATIONS Education: Psychiatric Advanced Nurse Practitioner or Master’s Degree in a human field. Experience : Two or more years’ experience in intake assessment activities within an acute psychiatric setting with supervisory experience. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact. Licensure: Licensed in the state of Massachusetts as a counselor, social worker or related field preferred. Additional Requirements: A working knowledge of the DSM and the Mental Status Exam. A working knowledge of the Addiction and Recovery field. Hospital Behavioral Medicine o ffers competitive rates and benefits; time off, medical, dental, vision, short term disability, long term disability, life insurance, and matching 401k. PRIMARY RESPONSIBILITIES 1. Inquiry calls are documented and processed in accordance with Intake policies. 2. Patients are assessed and stabilized prior to leaving hospital or admission to hospital arranged. 3. On call doctor is notified and assisted with patient interview. 4. Administrative approval is obtained for all admissions. 5. Ensures admission paperwork is completed in accordance with hospital policy. 6. Intake log is completed with all information documented. 7. Follow up calls are made to those failing to show up for appointments. 8. Pre-certification is obtained in accordance with insurance requirements. 9. Outcome studies forms are completed. 10. Guest relations are demonstrated by example and employees in need of guest relations Training are counseled. 11. Administration is notified of problems or significant events. 12. Safety problems are identified and corrective actions taken. 13. Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained. 14. Integrity of the pharmacy is maintained with all locks secured and alarm activated. 15. Requests for assessments are timely coordinated. 16. In house assessments are completed with treatment or referral disposition recommendations made and documented. Note: The essential job functions of this position are not limited to the duties listed above. PATIENT CARE STANDARDS 1. Ensure programs adhere to specific Standards of Care of Child Patients ages 5 through 11. 2. Ensure programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18. 3. Ensure programs adhere to specific Standards of Care of Adult Patients ages 19 through 64. 4. Ensure programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older. PHYSICAL, MENTAL, AND SPECIAL DEMANDS THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS. 1. Demonstrated ability to work effectively and cooperatively with hospital staff, physicians and administration. 2. Must be able to work effectively and efficiently in an independent role. 3. Have the ability to sit and stand occasionally and walk frequently, reach above, at or below waist height, kneel, bend, stoop, turn, twist and throw from occasionally to frequently. 4. Have the ability to communicate clearly and see well enough to read charts, treatment plans and typewritten materials, hear well enough to detect noises on the unit and have the ability to discern odors frequently. 5. Have the ability to lift and carry 10 pounds frequently, 10-50 pounds occasionally. Have the ability to handle hazardous/infectious waste frequently. 6. Have the ability to work in an environment where: a. chemicals are used for cleaning frequently; b. mechanical and electrical hazards may be present occasionally; c. dust, mist and steam are generated in housekeeping tasks frequently. 7. Be able to remain calm while working efficiently under stressful conditions. 8. Must possess good communication skills, to include writing techniques for reports and appeals and verbal presentations for telephone interactions and training seminars. 9. Must be able to meet the physical demands of the position to include both sitting for long periods of time and walking the grounds and units of the facility. 10. Be capable of the manual dexterity needed to use small business machines. MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES: THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE. Computer and various software programs. Telephone and paging system. Facsimile machine. Policies, procedures, plans and program manuals. Your Care Matters What we provide for our team: 401(k) + matching Health insurance 100% company-paid life insurance coverage up to 2x your annual salary Vision insurance Dental insurance 100% company-paid long term disability insurance Paid time off Paid holidays Cafeteria on site + discounted meals Employee engagement events Employee assistance program Employee recognition program Free parking What sets us apart? Career & training development opportunities Dynamic and inclusive work environment Engaged management team dedicated to your success A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine. Compensation: This is a full-time role and the expected compensation range for this role is $22.00 - $28.00 hourly. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Case Manager! About HBM Get to know us Outstanding Care, Compassionate People, Unparalleled Service Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)! Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication. At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay. Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine. To learn more about HBM, visit us at: https://www.hospitalforbehavioralmedicine.com/ TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S. I ndividuals M aintaining P ositive A ttitude and C ommitment T o S ervice At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Qualifications Education: Psychiatric Advanced Nurse Practitioner or Master’s Degree in a human field. Experience : Two or more years’ experience in intake assessment activities within an acute psychiatric setting with supervisory experience. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact. Licensure: Licensed in the state of Massachusetts as a a co unselor, social worker or related field preferred. Additional Requirements: A working knowledge of the DSM and the Mental Status Exam. A working knowledge of the Addiction and Recovery field. Hospital Behavioral Medicine o ffers competitive rates and benefits; time off, medical, dental, vision, short term disability, long term disability, life insurance, and matching 401k.

Requirements

Psychiatric Advanced Nurse Practitioner or Master’s Degree in a human field.
Two or more years’ experience in intake assessment activities within an acute psychiatric setting with supervisory experience.
A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact.
Licensed in the state of Massachusetts as a counselor, social worker or related field preferred.
A working knowledge of the DSM and the Mental Status Exam.
A working knowledge of the Addiction and Recovery field.
Demonstrated ability to work effectively and cooperatively with hospital staff, physicians and administration.
Must be able to work effectively and efficiently in an independent role.
Have the ability to sit and stand occasionally and walk frequently, reach above, at or below waist height, kneel, bend, stoop, turn, twist and throw from occasionally to frequently.
Have the ability to communicate clearly and see well enough to read charts, treatment plans and typewritten materials, hear well enough to detect noises on the unit and have the ability to discern odors frequently.
Have the ability to lift and carry 10 pounds frequently, 10-50 pounds occasionally. Have the ability to handle hazardous/infectious waste frequently.
Have the ability to work in an environment where: a. chemicals are used for cleaning frequently; b. mechanical and electrical hazards may be present occasionally; c. dust, mist and steam are generated in housekeeping tasks frequently.
Be able to remain calm while working efficiently under stressful conditions.
Must possess good communication skills, to include writing techniques for reports and appeals and verbal presentations for telephone interactions and training seminars.
Must be able to meet the physical demands of the position to include both sitting for long periods of time and walking the grounds and units of the facility.
Be capable of the manual dexterity needed to use small business machines.

Responsibilities

Inquiry calls are documented and processed in accordance with Intake policies.
Patients are assessed and stabilized prior to leaving hospital or admission to hospital arranged.
On call doctor is notified and assisted with patient interview.
Administrative approval is obtained for all admissions.
Ensures admission paperwork is completed in accordance with hospital policy.
Intake log is completed with all information documented.
Follow up calls are made to those failing to show up for appointments.
Pre-certification is obtained in accordance with insurance requirements.
Outcome studies forms are completed.
Guest relations are demonstrated by example and employees in need of guest relations Training are counseled.
Administration is notified of problems or significant events.
Safety problems are identified and corrective actions taken.
Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained.
Integrity of the pharmacy is maintained with all locks secured and alarm activated.
Requests for assessments are timely coordinated.
In house assessments are completed with treatment or referral disposition recommendations made and documented.
Ensure programs adhere to specific Standards of Care of Child Patients ages 5 through 11.
Ensure programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18.
Ensure programs adhere to specific Standards of Care of Adult Patients ages 19 through 64.
Ensure programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older.

Benefits

time off
medical
dental
vision
short term disability
long term disability
life insurance
matching 401k
401(k) + matching
Health insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long term disability insurance
Paid time off
Paid holidays
Cafeteria on site + discounted meals
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations