Director of Institute Relations

Center for Responsive Schools • Turners Falls, MA

4d • Onsite

About The Position

Reporting to the CEO, this position is responsible for ensuring all Responsive Classroom Advertised Institutes are expertly planned to meet their stated goals and business objectives. They oversee all aspects of planning and are responsible for analyzing the results of each Institute season or institutes within a season to determine what factors contributed to the effectiveness of the Institute and present the data in an accurate, trustworthy, and easy-to-understand format that informs decisions about where resources should go next.

The Director works across departments to ensure customers have a friction-free, optimized experience from registration to course completion.

This position is also responsible for an ongoing 18-month events calendar, including identifying city-state and venue locations aligned to CRS’s strategic growth plan.

They must be must be an excellent planner and organizer, must be prompt in responding to customers and to internal communications and have keen attention to details.

This position is responsible for creating long-term value for CRS advertised institutes by identifying and pursuing new growth opportunities through school partnerships and and relations.

Leads a team of 2-4 planners.

Works in the Turners Falls, MA office; there is no remote or hybrid option for this position. A relocation package will be considered for the right candidate.

Requirements

• Required: Prior leadership with supervision. Experienced educator with at least 6 years of experience preferred.
• Four-year degree in Event Management, Hospitality Management or similar discipline with at least two years of progressive leadership experience in planning major events and/or working with schools.
• Exceptional planning, organizational, and time management skills
• Excellent communication skills, including effective writing, speaking, and listening.
• Knowledge of common software applications and web services (i.e., Microsoft Office, G-Suite, Zoom)
• Demonstrated knowledge of or able to become skilled at using CRM software applications, such as Salesforce.
• Able to prioritize tasks and keep up with multiple projects simultaneously.
• Autonomous, self-starter, high degree of professionalism
• Able to receive and apply feedback.
• Regular and reliable attendance
• Disposition is consistently professional, cooperative, and collegial as evidenced by workplace maturity, composure, perspective, transparency, reliability, integrity, and trustworthiness.
• Caring for and commitment to the vision, mission, and welfare of CRS
• Able to use a computer, phone, or video conference for up to 8 hours/day with breaks and lunch.
• Able to travel by airplane and automobile, sometimes extensively.
• Able to lift up to 30 pounds

Responsibilities

• 18-month Advertised Institute Planning
• Project Management
• Venue Site Selection
• Plan and manage technical and logistical services to ensure the seamless execution of each Advertised Institute
• Prospecting and Site and Venue Expansion
• Excellent Customer Relations
• Shipping, Packing, Receiving, and Inventory Management

What This Job Offers

• Job Type: Full-time
• Career Level: Director