Director of Installations

The Escape Game•Smyrna, TN

20d•$90,000 - $100,000•Onsite

About The Position

As the Director of Installations, you will help shape the way we manage, organize, and budget TEG Projects - New Store Opens (NSOs), Renovations, and Special Projects. This position will be primarily responsible for upholding HQ and Department Policies and Standards while overseeing the workflow of a growing team of 12+ employees within the key functions of Project Management & Tech Installation and an ever-increasing list of external contractors/vendors.

Requirements

A passion for escape rooms and experiential entertainment
3+ years of project management experience
3+ years managing a team of 5 direct reports
Experience with individual project budgets up to $500k, Multi-project budgets totaling over $1.5m
Bachelor’s and Master’s education preferred, or in place of a degree, 6+ years of relevant experience.
Software experience: MacOS, GSuite, Monday, Smartsheet, Revvit, Drawboard
Intermediate-to-advanced spreadsheet skills (vlookups, pivot tables, etc.)
Relevant industries: Construction, Fabrication, Retail, Entertainment, Tradeshows & Exhibits
A love for escape rooms and interactive media
Contagiously positive, can-do attitude
Loves to “win”
Strong organizational and interpersonal skills
Strong communication skills - written, on the phone, in-person
Experience leading others in an informal structure
Proficient at spreadsheets & document creation
General business acumen
Ability to lift/carry up to 50 pounds individually
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
Understanding of architectural floor plans and general construction processes

Responsibilities

Lead and align team members on TEG’s mission, vision, values, and annual initiatives set by the Executive Team.
Track and measure team member performance through KPIs (Budget Excellence/wins, Cost Savings YOY, Install Timelines, Creative Improvements, etc) set at the Executive-level.
Report Performance Monthly in Executive Check-ins.
Identify areas of underperformance, inefficiencies, and non-scalable systems and develop plans for improvement/resolution.
Identify systemic issues and take initiative to solve them.
Hire enthusiastic, self-motivated, competent brand ambassadors for The Escape Game.
Develop and set training standards for onboarding by actively seeking opportunities to further each team member’s knowledge and training.
Manage Team Resources: Scheduling, Time Approvals, PTO and Rest Time approvals, Expense Approvals, etc.
Coach the team members with CGP and ensure any coaching & correct is documented properly. Terminations as necessary
Ensure team leaders are hosting regular check-ins with each team member.
Personally Perform Monthly 1on1s with Team Members as needed.
Assist in the development and oversight of internal department policies and procedures
Oversee vendor relationships and processes
Enthusiastically implement new company initiatives, strategies, policies, and training programs.
Project planning - including scheduling, vendor coordination, budgeting, tracking/reporting, and project communications
On-site management and coordination of load-in, installation, punch, and load-out
Reviews floor plans and elevations and provides feedback to architects, contractors, and production teams on site-specific details impacting gameplay and installation
Develops, modifies, and reviews project planning, tracking, and reporting tools/documents
Provides routine updates to a variety of project stakeholders
Identifies problems and proposes solutions; continually improves
Thinks entrepreneurially, learns rapidly, clarifies ambiguity (aka “a go-getter”).
Travel on Tech Projects : Installations / Prewires / Renovations / Special Projects
Perform Various Onsite Tasks - Examples Below
Run Cable
Terminate and Test Game Components and Control Panels
Terminate and Test Fire Access Control Systems and Equipment
Terminate and Test Audio / Video Systems
Terminate and Test IT Systems
Troubleshoot issues that arise
Create the initial wire plan during the prewire for new stores while keeping in line with TEG standards
Wire Paths, J-hook Placements, etc
Review plansets and perform on-site callouts for electrical plan issues
Lead other assigned members of the tech team and contracted vendors on assigned projects
Book travel and order materials for assigned projects
Ensure travel packouts are restocked upon returning from a trip
Organize and sort returning tech project items
Provide detailed kickoff documentation for assigned Projects
Travel Plan, Wiring Sheet, Camera / Speaker Layouts, etc.
Generate daily work-flow / assignments for onsite
Set a daily schedule for all technicians on-site
Host and take notes during a project debrief meeting
Maintain and coordinate the execution of the list of necessary post-project action items generated from the aforementioned debrief meeting
Communicate tech daily progress, concerns, and needs to the site-pm and leadership