Director of Infrastructure and Operations (Remote)

Progressive Leasing • GA

88d

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Director of Infrastructure and Operations to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely anywhere in the continental US or from our corporate office in Utah. There will be occasional travel for corporate office visits, conferences, vendor meetings, or data center visits.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field (master's degree preferred) (or equivalent experience).
• 10+ years of experience in IT infrastructure and operations, with at least 5 years in a leadership role.
• Strong knowledge of cloud computing (AWS, Azure, or Google Cloud), networking, cybersecurity, and enterprise IT systems.
• AWS experience.
• Preferred Experience managing data centers, virtualization, and IT service management frameworks (ITIL).
• Proven track record of achieving 99.99% availability of the critical systems and applications.
• Proven track record in leading and delivering large-scale IT projects.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Knowledge of regulatory compliance and risk management related to IT infrastructure.
• Experience managing SRE teams.
• Experience running Command Center is must.
• Experience running L2 support teams.

Nice To Haves

• Relevant certifications (e.g., ITIL, CISSP, AWS/Azure certifications).
• Experience with DevOps, automation, and AI-driven IT operations.
• Familiarity with Agile methodologies and modern IT service delivery models.

Responsibilities

• Develop and execute a strategic roadmap for IT infrastructure and operations to align with business objectives.
• Lead and manage teams responsible for networks, cloud infrastructure, data centers and IT service management.
• Execute Cloud Migration Journey and exit out of datacenters.
• Ensure high availability, performance, and scalability of IT systems, including disaster recovery and business continuity planning.
• Hold high standards for achieving availability of all teams.
• Ensure timely and effective resolution of IT issues.
• Work closely with Information security team to Implement IT security policies and best practices to protect company data and systems.
• Manage vendor relationships, contracts, and service level agreements (SLAs) for IT infrastructure services.
• Monitor and optimize IT infrastructure costs while identifying opportunities for innovation and improvement.
• Support compliance teams to ensure compliance with relevant industry regulations and standards, such as SOC 2, PCII, SOX etc. are met.
• Lead the adoption of cloud computing, automation, and emerging technologies to improve efficiency and agility.
• Collaborate with various business units to understand requirements and deliver IT solutions that support growth and operational excellence.
• Mentor and develop IT teams, fostering a culture of innovation, accountability, and continuous improvement.
• Optimize ITIL & ITSM process within Operations Manage by metrics & show value add for Operations and Infrastructure space.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees