Boyd Gaming-posted 6 months ago
Full-time • Manager
Norfolk, VA
Accommodation

This position will be located in Norfolk, Virginia. Responsible for the overall management of the Property's IT support efforts and staff. Ensure that problems are identified and resolved in a timely manner. Plan, organize, and implement Property's IT projects. Develop, implement, and maintain P&Ps, systems, and methods for the effective management and control of group operations. Manage and direct activities of the Property's IT group to ensure the timely and accurate installation, maintenance, and repair of computer hardware, software, and peripherals. Ensure the team's timely and accurate identification, resolution, documentation, and tracking of problems. Responsible for personnel-related matters including interviewing, hiring, scheduling, training, coaching, evaluating, promoting, counseling, and discharging. Manage IT-related projects, installations, and the like for the Property. Keep senior management apprised of needs, problems and issues. Develop, implement, maintain, and ensure compliance with P&Ps. Responsible for managing group's annual budget.

  • Manage the overall IT support efforts and staff at the Property.
  • Identify and resolve IT problems in a timely manner.
  • Plan, organize, and implement IT projects for the Property.
  • Develop, implement, and maintain policies and procedures for effective management of operations.
  • Direct activities of the IT group for installation, maintenance, and repair of IT systems.
  • Ensure timely identification, resolution, documentation, and tracking of IT issues.
  • Handle personnel-related matters including hiring, training, and evaluating staff.
  • Manage IT-related projects and installations.
  • Keep senior management informed of IT needs and issues.
  • Manage the annual budget for the IT group.
  • Must be at least 21 years of age.
  • High school diploma or equivalent required; Bachelor's degree in a computer science discipline preferred.
  • Five (5) years of supervisory experience in an IT Support position required.
  • In-depth familiarity with IT Support operations and Tier Support operations.
  • Advanced knowledge of network fundamentals such as LAN/WAN, TCP/IP.
  • At least four (4) years of applied experience with Windows 2000, Windows 7, workstation topologies, and network hardware.
  • A+ certification required.
  • ITIL V3 Awareness training preferred.
  • Advanced computer networking, client-server, and AS400/iSeries experience.
  • Excellent project management and leadership skills.
  • Knowledgeable about network equipment, hubs, switches, and servers.
  • Excellent communication and time-management skills.
  • Familiarity with various casino business systems and Microsoft Office applications.
  • Ability to obtain/maintain necessary certifications and/or licenses.
  • ITIL V3 Awareness training preferred.
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