Director of Information Technology

City of Gresham-posted about 1 month ago

Full-time • Director

Gresham, OR

501-1,000 employees

Executive, Legislative, and Other General Government Support

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The City of Gresham is seeking a visionary and results-oriented Director of Information Technology to lead our IT Department and drive the city's overall technology strategy. This critical role is responsible for ensuring our technology investments align with City priorities, support operational excellence, and enhance the delivery of public services for our community. This posting will remain open until the position is filled. First review of applications will take place the week of December 8, 2025. As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding. We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.

Define and execute the citywide IT strategic plan aligned with organizational goals
Lead IT governance processes, prioritizing initiatives based on business value and risk
Partner with the City Manager's Office and department directors to ensure technology supports city objectives
Represent IT at executive and Council-level discussions
Supervise, coach, and evaluate IT leadership team members
Foster a culture of collaboration, learning, and accountability within the IT Department
Oversee workload distribution, succession planning, and professional development
Promote diversity, equity, inclusion and belonging in all management practices
Oversee IT operations to ensure reliability, security, and efficiency across all city systems
Direct the management of enterprise applications, infrastructure, cybersecurity, GIS, and user support
Ensure compliance with city, state, and federal IT standards and policies
Establish metrics and dashboards to monitor service performance
Drive innovation in data management, AI adoption, and process automation
Evaluate emerging technologies to improve public service delivery and internal efficiency
Lead cross-departmental modernization initiatives (ERP, CRM, data governance, etc.)
Champion the use of technology to promote transparency, equity, and community engagement
Develop and administer the IT Department budget, ensuring fiscal responsibility
Negotiate and manage vendor contracts, software licenses, and service agreements
Monitor expenditures and seek cost optimization opportunities
Identify and pursue funding opportunities (grants, partnerships, etc.)
Serve as the primary IT contact for internal departments and external agencies
Communicate complex technical issues and strategies to non-technical audiences
Build relationships with regional partners, peer agencies, and professional organizations
Represent the city in technology-related forums and collaborations
Participating in community events, public meetings, or outreach activities to promote technology awareness and civic engagement
Support special citywide projects or task forces outside the IT domain as assigned by the City Manager or leadership team
Contribute to regional and professional associations (OAGITM, Metro partner agencies, etc.) to share best practices and strengthen collaboration

Strategic Vision: Ability to define and execute a comprehensive IT strategy that aligns with broad organizational goals and prioritizes initiatives based on business value and risk.
Exceptional Communication: Capacity to communicate effectively, verbally and in writing, presenting information, proposals, and complex technical strategies clearly and persuasively to diverse, non-technical audiences, including executive and council-level discussions.
Relationship Building: Demonstrated ability to establish and maintain effective working relationships with City leadership, department heads, and external agencies.
Organizational Management: Proven experience in directing and supervising others, overseeing workload distribution, and promoting professional development and a positive organizational culture, including Diversity, Equity, Inclusion, and Belonging (DEIB)
Complex Problem Solving: Skilled in addressing and resolving unusual, conflicting, and highly complex issues with no precedent or guidelines, requiring creative and innovative thinking, and a broad understanding of organizational goals.
Fiscal Acumen: Expertise in developing and administering substantial departmental budgets, negotiating contracts, and ensuring fiscal responsibility.
Knowledge of: Laws, rules, regulations, ordinances, and collective bargaining agreements affecting City policies and operations
City government administration, organization, functions, and services
Practices, principles, procedures, regulations, standards, and techniques as they relate to assigned operations
Leadership theories and practices
Supervisory principles and practices
Budget development and fiscal management principles and practices
Techniques for providing a high level of customer service to the public and City staff
Techniques for effectively representing the City with government agencies, community groups, and various business, professional, regulatory, and legislative organizations
Communication principles, practices, and techniques
Modern office practices and methods, computer equipment, hardware and software applications
Ability to: Exercise discretion in confidential and sensitive matters
Interpret, apply, and ensure compliance with applicable policies, procedures, laws, and regulations
Analyze problems, identify alternative solutions, assess consequences of proposed actions, and implement recommendations
Influence and gain cooperation when there are competing or conflicting priorities; conduct effective negotiations and represent the City
Develop and implement goals, objectives, policies, procedures, work standards, and internal controls
Oversee a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services
Establish and maintain effective working relationships with all internal and external contacts
Operate office equipment and technology tools including personal computers, laptop computers and printers, and presentation equipment
Communicate effectively verbally and in writing; present information, proposals, and recommendations clearly and persuasively
Physically perform the essential job functions
Bachelor's degree in Computer Science, Information Technology, Management Information Systems (MIS), or other related field
Three (3) or more years of progressively related experience in management and support of information technology systems to include strategic, financial, and people management functions.
Any combination of qualifying education, training, and/or experience equivalent to 7-10 years will be considered.

Three (3) or more years direct IT management experience including: IT strategic planning, budget oversight, establishing IT governance structures, project management and team management experience.
Knowledge of data management principles, including data quality, storage, and integration, as well as analytics tools and techniques for deriving insights from data.
Experience overseeing a multicultural workforce and promoting an equitable workplace environment; knowledge and application of diversity, equity and inclusion principles.
An interest in and understanding of public service coupled with a broad and diverse background is preferred.

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