Director of Information Technology (Systems)

Contour Aviation-posted 2 months ago

Full-time • Senior

Smyrna, TN

501-1,000 employees

Support Activities for Transportation

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The Director of Information Technology (Systems) is a key leadership role responsible for overseeing all aspects of Contour's information systems and technology infrastructure. This position ensures the stability, security, and scalability of enterprise-wide IT systems that support the Company's diverse aviation operations, including scheduled airline service, charter operations, maintenance, and FBO services. The Director will lead a high-performing IT team, manage vendor and software relationships, and ensure compliance with FAA, TSA, and other regulatory requirements as they relate to technology and data systems. This position requires a balance of strategic vision, operational execution, and hands-on technical expertise. The successful candidate will demonstrate exceptional leadership, communication, and problem-solving abilities, ensuring that Contour's technology environment remains reliable, secure, and aligned with business objectives.

Advises and consults with other departments on production software issues, concerns, problems, and questions.
Assist in managing service requests and relationships with ERPs as directed.
Analyzes proposed and actual projects in terms of the potential benefits of using information systems.
Prepares long-and short-range plans for application selection, software systems development, systems maintenance, production activities, and necessary support resources.
Plans and recommends changes to the capacity of the operating system and its configuration.
Prepares cost estimates for current and proposed projects, reflecting the equipment and staff requirements as directed.
Make analytical decisions and be accountable for all actions made by a department or group.
Use a high degree of analytical ability by using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.
Perform other duties as assigned by leadership.

Must be at least 23 years of age.
Bachelor's degree in computer science, Information Systems, or a related field.
Minimum of 7-years of related experience. Additional years of relevant experience can be substituted for the education requirement on year-for-year basis.
Must have experience leading an information technology department in a like-sized organization.
Proficient with MS products suite, administration of Azure O365 and Active Directory.
Strong working knowledge of AWS administration, networking, NIST cybersecurity practices.
Development skills for CRM and contact center integrations, LMS.
Experience with cloud-based authentication strategies for SSO.
Minimum 2 years professional experience with ASP.NET framework and C#, proficiency with ASP.NET Core MVC framework, working knowledge of API processes, experience with GIT or other version control system, comfortable with basic front-end development including HTML, CSS, and JavaScript.
Working knowledge of ITSM/project management software (ServiceNow, Jira, etc.); Agile development.
Aviation IT experience is a plus, as well as MCSE and/or CNE certifications.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
Possess strong leadership, interpersonal and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Able to work with confidential materials and information.
Ability to manage multiple complex projects simultaneously.
Maintain strong attention to detail.
Be a visionary with ability to clearly see the need for change, and then revise processes or procedures and ultimately implement revisions as needed.
Be self-motivated and able to motivate others.
Be able to communicate information and recommendations to non-technical personnel in an informative manner.
Strong supervisory and leadership skills.
Authorized by law to work in the United States and able to travel in and out of the United States.
Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
Must understand, read, and write English.
Excellent communication skills both written and verbal delivered with tact and professionalism.
Ability to work independently and as part of a team.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Aviation IT experience is a plus.
MCSE and/or CNE certifications.

Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance.
401(k) Savings Plan with matching contribution up to 6%.
Accrual of up to 56 hours of paid sick leave per year.
Vested vacation hours available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) travel privileges.
Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave.

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