Director of Information Systems and Technology

Applecart • New York, NY

291d • $175,000 - $200,000 • Hybrid

About The Position

Applecart is the leading technology company creating a new category of 'Decision Maker Marketing'. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders that matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available or fully permissioned data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those that matter most to them.

Requirements

• 10+ years of experience in Information Technology, with 5 years of IT project management experience
• History of designing and implementing technology solutions to business problems that non-IT stakeholders bring you
• Expertise in Okta, Google Workspace and Microsoft 365
• Experience in the planning, procurement, implementation and management of both software systems and hardware
• Experience in developing and managing an effective IT governance framework
• Proven experience in educating a workforce on security protocols and ensuring end user acceptance
• History of integrating a company's tech stack to allow for a seamless user experience
• Good understanding of SOC 2 compliance standard
• Experience with office moves and setup
• Solution-oriented with a 'no job too small' mentality
• Strong written and verbal communication skills

Nice To Haves

• Bonus if you experience hiring and leading a team
• Impeccable attention to detail and superior organizational skills

Responsibilities

• Develop and execute on Applecart's IT strategy
• Identify ways to use IT to improve efficiency - e.g. via tooling, AI and automation, etc.
• Train and coach Applecart employees on effectively using software and hardware in their day-to-day workflows
• Design and document standard operating procedures for interacting with company systems
• Manage daily IT operations
• Management of IT onboarding and offboarding processes for employees, vendors & additional third parties
• Manage an outsourced helpdesk function, ensuring prompt issue resolution
• Act as front-line helpdesk support as needed, especially for in-person troubleshooting
• Own the selection, implementation, management and optimization of hardware across the organization
• Oversee the installation and maintenance of effective office hardware, especially employee desk setups, conference room A/V equipment, and networking equipment
• Ensure reliable video conferencing capabilities across conference room and executive offices, both in NYC & DC offices, inclusive of large scale All Company meetings
• Manage the company's inventory of devices
• Management of onsite security camera system
• Own the selection, implementation, management and optimization of software across the organization
• Aid business teams in the evaluation and implementation of software
• Administer Applecart's core software systems (e.g., Google Workspace, Okta, etc.)
• Manage Applecart's cybersecurity / information security program
• Partner with legal to implement policies, procedures and safeguards to reduce risk of unauthorized access or breach of company assets and data
• Design and manage company-wide permissions architecture
• Own mobile device management (MDM) for Applecart devices
• Manage VPN and ensure usage is aligned with company policies
• Vendor management & procurement
• Design policies for hardware and software procurement; procure suitable devices at an acceptable cost
• Manage external IT vendors, as applicable

Benefits

• Base salary range between $175,000 and $200,000
• Annual cash bonus
• Generous equity compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Performing Arts, Spectator Sports, and Related Industries