Director of Information Security

New Charter Technologies•Chattanooga, TN

7d•$115,000 - $125,000•Hybrid

About The Position

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. The Director of Information Security is the senior leader responsible for developing, implementing, and managing the company’s security strategy across corporate operations, client environments, and our datacenter infrastructure. This role oversees endpoint security, datacenter security posture, vulnerability management, cyber insurance compliance, SOC audits, and internal/external Security Risk Assessments (SRAs). As a managed service provider, we must maintain a world-class security posture that protects our clients and internal assets. The Director of Information Security will lead this effort by driving policy, governance, and operational execution while working closely with Infrastructure, Service Delivery, Applications, and Executive Leadership.

Requirements

3-5+ years of progressive experience in information security, IT infrastructure, or related field.
3+ years in a leadership or management role.
Strong understanding of endpoint security tools, SIEM/SOC operations, and datacenter/virtualization security.
Experience with compliance frameworks such as SOC 2, NIST CSF, CIS, ISO 27001, or similar.
Deep knowledge of identity and access management, network security, vulnerability management, and incident response.
Experience completing or overseeing cyber insurance assessments.
Ability to manage multiple security initiatives in a high-growth MSP environment.

Nice To Haves

Experience in a Managed Service Provider (MSP) or consulting firm.
Relevant certifications such as CISSP, CISM, CISA, CCSP, or similar.
Experience leading SOC audit readiness and evidence management.
Strong communication skills with both technical and executive audiences.

Responsibilities

Security Leadership & Governance Develop, maintain, and oversee the company’s information security strategy and roadmap.
Establish a security governance framework, policies, standards, and procedures.
Provide regular security reporting and risk analysis to the executive team.
Serve as the primary security authority for the organization and a trusted advisor to leadership.
Endpoint, Network & Datacenter Security Oversee security of all corporate and client-managed endpoints (servers, workstations, mobile devices).
Ensure robust datacenter security controls over compute, storage, networking, and virtual environments.
Collaborate with Infrastructure leadership on hardening standards, segmentation, access control, and change management.
Direct vulnerability management efforts—identification, prioritization, remediation tracking.
Compliance, Audits & Risk Management Lead SOC 2/SOC 1, cyber insurance assessments, and other compliance-related audits.
Own and maintain risk assessment processes, including internal and external SRA’s for clients.
Ensure evidence collection, documentation accuracy, and policy alignment for all audits and certifications.
Maintain incident response plans, disaster recovery planning contributions, and security playbooks.
Cyber Insurance & Regulatory Requirements Maintain compliance with cyber insurance requirements; ensure mandated controls are documented and implemented.
Act as the primary point of contact for insurance renewals, questionnaires, and security posture validation.
Security Operations & Incident Response Oversee security monitoring, alert response, and escalation processes (partnering with SOC providers as needed).
Lead and coordinate investigations for security incidents, breaches, and vulnerabilities.
Drive root cause analysis and implement corrective actions and preventative controls.
Cross-Functional Collaboration Partner with Infrastructure, Service Desk, Applications, and Client Success teams to ensure security integration across operations.
Provide security guidance and support for client-facing solutions and managed services.
Support pre-sales and client engagement by participating in security discussions, questionnaires, and SRA responses.
Team Leadership Lead, mentor, and develop the internal security team (or build one if in early stages).
Manage relationships with third-party SOC, SIEM, and security vendors.
Cultivate a security-aware culture across the organization through training and communication.