Director of Information and Fleet Technology

WLRC Inc•Milford Mill, MD

19d•Onsite

About The Position

The Director of Information and Fleet Technology is responsible for overseeing all technological operations and ensuring they align with the company’s goals and objectives. This includes managing the companies, network infrastructure, software systems, cybersecurity, fleet technology, and IT support. The Director of Information and Fleet Technology is responsible for providing reliable, secure, and efficient technological solutions to support all departments within the organization. The role is office based but also requires occasional work in ambulance, company vehicles, garages or vehicle service bays, and offsite vendor facilities. The Director of Information and Fleet Technology will support all company operations by leading the Information and Fleet Technology team members who also serve to support all company operations with cross covering across all WLRC Medical and its affiliates, across eight states.

Requirements

19 years or older at time of hire
Graduation from High School or equivalent
Strong knowledge of computer systems, networks, cybersecurity, and enterprise software.
Experience with system installations, configurations, and analysis.
Excellent problem-solving, organizational, and leadership skills.
Strong communication and interpersonal abilities.
Ability to manage multiple projects and prioritize tasks effectively.
Proficient with Microsoft 365, Windows Server, and enterprise applications.
Full-time position with occasional after-hours as needed with ability to flex time, may require evening or weekend work for system maintenance or emergency response
Requires travel to all stations across all companies with potential travel to external vendor sites or facilities
Sitting or standing for extended periods, kneeling, bending, reaching, lifting, carrying, or climbing as required to install, service, remove, relocate, or access varying equipment
Ability to lift up to 100 pounds
Ability to pass pre-employment drug test.
Ability to pass a pre-employment background check
Ability to read, speak, and write English

Nice To Haves

A+, Network+, Security+ or other IT certifications strongly preferred but not required.
Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
A minimum of 3-5 years of experience in IT management
A minimum of 3-5 years of experience in leadership role with managerial duties and direct reports

Responsibilities

Direct, oversee, and implement where required all IT functions, including help desk support, system administration, and field technician duties.
Lead, develop, manage, support the Information and Fleet Technology department and its team members
Develop and manage IT strategic plans aligned with company goals.
Coordinate cross-department technology needs and ensure seamless communication between IT and operations.
Serve as the primary contact to the Information and Fleet Technology Managers and Support Staff for IT-related decisions and emergencies
Oversee installation, configuration, and maintenance of servers, networks, and company hardware.
Maintain and troubleshoot computer systems, printers, and communication devices.
Manage network security, user access, and data integrity.
Manage Building Cammera Systems, and Access Control Systems (KeyScan)
Mange all Corporate Cell Phones , iPad & Associated MDM
Ensure uptime and reliability of key systems, including CAD, VoIP, and dispatch communication systems .
Monitor system performance and proactively address potential issues.
Implement and maintain firewalls, antivirus/MDR, and secure wireless technology.
Regularly review system vulnerabilities and apply patches and security updates.
Ensure compliance with all relevant data protection and privacy regulations (HIPAA, PCI, etc.).
Conduct cybersecurity awareness training Research, recommend, and deploy new technologies that improve operational efficiency.
Maintain all communication systems including email servers, VoIP, and mobile devices.
Oversee cloud environments (e.g., Microsoft 365, Azure, AWS) and system integrations.
Manage asset inventory, software licensing, and hardware lifecycle replacements.
Coordinate and manage IT infrastructure and facility systems, including cabling, networking equipment (routers, switches, Peplink modems), tablets, access controls, camera systems, and the Traumasoft platform.
Oversee help desk operations to ensure prompt resolution of technical issues.
Provide support for all IT problems.
Ensure system documentation and user guides are kept up to date.
Assist in resolving help desk tickets and ensure that all tickets include detailed notes regarding troubleshooting steps and resolution.
Create knowledgebase articles for the help desk after successfully discovering steps to remediate an issue that could recur again.
Monitor satisfaction with IT services and implement improvements as needed.
Lead and manage technology projects from concept to completion.
Work with leadership to establish IT budgets, timelines, and priorities.
Track and report on system uptime, performance metrics, and help desk activity.
Oversee all User Access Control for a broad spectrum of systems with new hires & terminations
Prepare technology reports for leadership regarding infrastructure health, risk management, and cost savings.
Collaborate with vendors and third-party partners on major upgrades and service agreements.
Collaborate with executive leadership to establish performance metrics and drive continuous improvement initiatives.
Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Collaborates with other divisions and departments to carry out the organization's goals and objectives.