Director of Implementations

BCS Financial Corporation • Oakbrook Terrace, IL

7d

About The Position

The Implementations Director is responsible for providing strategic and operational leadership for end-to-end client onboarding and implementation activities across BCS Financial Corporation’s Supplemental Health Solutions (SHS) and Large Claims Solutions (LCS) product lines. This role ensures scalable, timely, and high-quality implementation delivery that supports business growth, accelerates revenue recognition, and enhances client and partner experience.

The Implementations Director owns implementation governance, cross-functional coordination, timeline management, and operational readiness, while leading and developing the implementation team. This is a people-leader role responsible for ensuring implementation capacity, reducing operational risk, and enabling speed-to-market as implementation volume increases.

This position will report to the Director, Customer Operations.

Requirements

• Bachelor’s degree or commensurate experience required
• 10+ years of progressive experience in insurance operations, implementations, onboarding, or related fields
• Demonstrated experience leading client-facing operational teams
• Experience supporting insurance products, including Supplemental Health and Life solutions(SHS) and Large Claims solutions (LCS)
• Proven ability to scale operations in a growth environment
• Strong background in cross-functional delivery, timeline management, and operational governance

Nice To Haves

• PMI or Lean Six Sigma Certification strongly preferred

Responsibilities

• Own end-to-end client onboarding and implementation delivery from handoff through go-live
• Ensure clear implementation plans, timelines, milestones, and accountability across internal and external stakeholders
• Drive consistent, high-quality client experience during onboarding and early lifecycle stages
• Partner closely with Sales/Account Management, Product, IT, Compliance, Licensing, Finance, and Service teams to ensure implementation readiness
• Coordinate dependencies across eligibility, enrollment, billing, claims, licensing, and service operations
• Serve as the primary escalation point for complex or at-risk implementations
• Reduce dependency risk and single-threaded knowledge through documentation, cross-training, and controls
• Identify and mitigate implementation risks related to capacity, timelines, compliance, and partner readiness
• Reduce rework, post-implementation defects, and downstream service escalations
• Lead and develop Implementation Specialists and related onboarding roles (including Agent Licensing)
• Set clear performance expectations, goals, and development plans
• Build a high-performing, scalable team capable of supporting current and future implementation demands
• Drive continuous improvement initiatives to improve speed-to-market, efficiency, and quality
• Partner on automation and tooling enhancements that support implementation scale
• Establish and monitor key implementation metrics (throughput, cycle time, defects, client satisfaction)

What This Job Offers

• Job Type: Full-time
• Career Level: Director