Director of Implementation

Keebler Health • Durham, NC

2d

About The Position

We’re seeking a Director of Implementation to own the successful delivery of Keebler Health’s platform for newly signed provider and payer partners. Reporting directly to a Head of Revenue, you will be responsible for translating commercial contracts into live, high-impact clinical and data workflows. In this outcomes-focused role, you’ll lead cross-functional implementation teams—including engineers, data specialists, and clinical operators—to design, build, and deploy customer-specific solutions. You will own go-live success, ensure customers realize value quickly, and then execute a clean handoff to account ownership once implementations are complete. Your work will directly influence customer satisfaction, revenue realization, and Keebler Health’s ability to scale across high-profile healthcare organizations.

Requirements

• 7+ years of experience in implementation, solutions engineering, technical delivery, or related roles in high-growth healthcare technology environments.
• Proven track record of leading cross-functional teams to deliver complex, customer-facing healthcare technology solutions with measurable business outcomes.
• Experience owning delivery outcomes—not just project execution—including customer go-live success and value realization.
• Strong ability to mold ambiguous customer needs into a clear, technical and operational plan.
• Excellent communication and interpersonal skills, with the ability to lead confidently with customers and internal stakeholders.
• High sense of accountability to communicate and take honest ownership over wins and losses for both senior leadership and customer stakeholders.

Nice To Haves

• Experience with healthcare technology or value-based care.
• Understanding of interoperability standards (FHIR, HL7) and healthcare compliance (HIPAA).
• Experience with clinical or operational workflows in provider organizations or risk-bearing entities.
• Prior experience working in a startup or high-growth environment.
• Extraordinary sense of humor

Responsibilities

• Own the end-to-end implementation lifecycle for newly signed customers, from contract signature through go-live and handoff to account management.
• Translate commercial agreements, clinical requirements, and data realities into clear implementation plans and executable workflows.
• Lead and coordinate engineers, data teams, and clinical stakeholders to design and build customer-specific implementations.
• Serve as the primary implementation lead and decision-maker for customers, establishing credibility with provider and payer operational, technical, and clinical leaders.
• Define and own implementation outcomes by setting clear success criteria, timelines, and milestones aligned with business and customer goals.
• Make tradeoff decisions across scope, sequencing, and technical approach to ensure timely delivery without sacrificing quality or safety.
• Develop and refine repeatable implementation patterns, tooling, and best practices to improve speed, quality, and scalability over time.
• Identify implementation risks early and proactively resolve blockers across product, engineering, clinical, and commercial teams.
• Partner closely with Sales, Product, Engineering, and Clinical leadership to continuously improve how Keebler Health delivers value to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed