Director of Implementation

Higharc

111d

About The Position

Higharc is seeking a Director of Implementation to lead our team of architects and design professionals. This role reports directly to the VP of Adoption and is critical to transforming our implementation process into a scalable, repeatable, and efficient engine. The Director will be responsible for leading a team of highly skilled architects who specialize in modeling homes in Higharc’s design and data products.

Requirements

• 10+ years of experience in a technical implementation or professional services role, with a focus on AEC, BIM, or construction technology.
• 3-5+ years of experience managing technical teams, including direct experience in hiring, training, and developing talent.
• Proven ability to build, implement, and optimize repeatable processes and methodologies for project delivery.
• A deep understanding of the technical challenges associated with migrating from legacy systems (e.g., AutoCAD, Revit) and manual workflows.
• Experience establishing and using data-driven metrics to manage team performance and drive operational efficiency.
• A demonstrated track record of diagnosing and solving complex operational and technical challenges within a fast-paced environment.

Responsibilities

• Oversee the day-to-day operations of an implementation team responsible for transitioning customers from legacy design systems (e.g. AutoCAD Architecture or Revit) to Higharc.
• Ensure projects are delivered on time, on budget, and to the highest quality standards.
• Design, implement, and enforce a standardized implementation methodology, including playbooks and best practices, to ensure a consistent approach across all projects.
• Recruit, hire, train, and manage a team of architects and design professionals who will become experts in the Higharc platform.
• Foster a culture of accountability, continuous improvement, and professional development.
• Establish and track key performance indicators (KPIs) for the team, such as plan throughput and project duration.
• Use data to identify bottlenecks and inform operational decisions.
• Act as a subject matter expert for the team and a key escalation point for complex technical issues related to the Higharc platform.
• Work closely with the VP of Adoption to ensure alignment with the broader business strategy.
• Partner with the Product team to advocate for the voice of the customer and provide actionable feedback on platform functionality.

Benefits

• Competitive salaries with significant equity.
• Comprehensive medical, dental, and vision coverage.
• Unlimited PTO.
• Meaningful maternity/paternity leave for all U.S based employees that are full-time.
• Short and long-term disability plans.
• 401K.
• Stipend to create the ideal home office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior