Director of HR Analytics & Services (Ops)

Zayo•Denver, CO

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a forward-thinking Director of HR Analytics & Services who can lead with strategy and thought leadership to drive data-informed people strategies and ensure exceptional delivery of HR operational services. The ideal candidate is both a visionary and a hands-on leader who brings a strong blend of HR analytics & HR Operations expertise. Our Director will be accountable to manage the HR Ops team members and focus on improving operational efficiency, implementing automation, and fostering a culture of continuous improvement. The goal of this role is to elevate the HR Operations function into a high-performing, systems-driven center of excellence. This role also oversees the design and execution of Zayo's HR analytics solution strategy, driving data-informed tools and strategies, enabling better people decisions across the organization.

Requirements

Minimum of eight (8) years of HR Leadership experience in HR shared services including at least 5 years in HR Reporting and Analytics Leadership experience
Complex judgement based on advanced analytical skill sets and advanced level of communication skills with the ability to negotiate mainly internally and often with higher organization levels
Demonstrated success transforming HR functions from transactional to strategic and system-enabled high-performing teams
Experience with HRIS platforms (Workday strongly preferred)
Strong process improvement mindset
Excellent change management, project management, and communication skills
Familiarity with ticketing systems (preferably ServiceNow)
Expertise implementing or managing data analysis and visualization tools

Nice To Haves

Degree in Human Resources, Business, Information Systems, Analytics or related field
Experience implementing or optimizing Workday, especially in the context of shared services or HR transformation
Experience implementing or managing Workday’s reporting suite and analytics modules

Responsibilities

Evaluate and implement scalable tools, technologies, and workflows that enhance HR analytics and improve the quality, consistency, and speed of HR services to support better systems-based delivery.
Lead, mentor, and inspire a growing HR Services team, leveraging automation while fostering a culture of accountability, collaboration, and service excellence along.
Oversee the day-to-day execution of core HR operational processes including onboarding, offboarding, data changes, HRIS transactions, and compliance.
Lead continuous improvement efforts, identifying opportunities to reduce manual, low-value work and increase automation through Workday.
Partner closely with People & Culture leaders (including HRBPs, Compensation, Talent, Benefits, Recruiting, Payroll, Talent/Performance, etc), IT stakeholders to align service delivery with enterprise needs and enable evidence-based decision-making.
Develop HR data reporting protocols, ensuring HR data/metrics are consistently and accurately reported across the organization.
Own the reporting framework within HR systems to support self-service reporting and advanced analytics in areas such as workforce planning, engagement, retention/attrition, recruiting/hiring and other people strategies, delivering clear insights and recommendations for People & Culture and Leadership.