Director of Housing Resource Center

Father Bills & Mainspring • Quincy, MA

5h

About The Position

The Yawkey Housing Resource Center (YHRC) Director oversees Triage, Re-Housing, and daytime service programs, advancing a low-barrier, housing-first model that integrates prevention, diversion, and re-housing services. This role drives systems change to reduce reliance on shelter while expanding access to services and strengthening program performance. The position is full-time, reports to the Senior Director of Emergency Services, and directly supervises YHRC Services Managers.

Requirements

• Bachelor’s degree required and a Master’s Degree preferred with 3-5 years of experience in management of programs or staff required.
• Minimum of five years’ experience in organizations serving homeless, low-income and/or other vulnerable populations.
• Empathy:  Anunderstanding and empathy for those dealing with homelessness and related issues.
• Communication: Speaks clearly and persuasively in positive or negative situations anddemonstratesgroup presentation skills effectively communicating the mission and goals of FBMS to volunteers,donorsand other constituents.
• Record-Keeping:  Routineclerical or record-keeping incidental to the essential responsibilities of the job.
• Job Knowledge:  Possessesthe practical and technical knowledgerequiredon the job.
• Attendance:  Acceptableoverall attendance record, consistently at work and on time, follows instructions, responds to managementdirectionandsolicitsfeedback to improve performance.
• Reliability:  Reliedupon regardingtask completion and follow-up.
• Initiative:  Seeksout new assignments and assumes additional duties when necessary.
• Adherence to Policy:  Followssafety and conduct rules, regulations, processes and adheres to company policies.
• Interpersonal Skills:Demonstratesability to cooperate, work and communicate with co-workers, supervisors,subordinatesand outside contacts.   Demonstrates strong customer service skills.
• Safety & Security:  Activelypromotes and personallyobservessafety and securityprocedures, anduses equipment and materials properly.
• Travel:  Localtravel may berequired. Valid driver’s license andgood drivingrecordrequired.
• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions. May require moving or lifting items weighing up to 20 pounds across office for various needs. The person in this position needs to move about inside the building to access file cabinets, office machinery, conductinspectionsetc.
• Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly.  Must be able to hear average or normal conversations and receive ordinary information.  Average visual acuity is necessary.

Nice To Haves

• Experience managing/administering HUD Homeless programs preferred.

Responsibilities

• Provide overall direction and oversight oftriage, rehousing, and daytime services, ensuring a low-threshold, housing-first, harm reduction approach.
• Ensure compliance with all contractrequirements; hold managers accountabletoperformance, documentation, and reporting expectations.
• Develop,monitor, and analyze program data, outcomes, and trends to inform decision-making and continuous program improvement.
• Identifyrisks, challenges, and system gaps and implementtimely, effective solutions.
• Participate in program design, evaluation, and expansion efforts, incorporating staff input and adapting services as needed.
• Interface withinternal compliancedepartmentandfunders to address concerns, clarify expectations, and ensure accountability.
• Understand,monitor, and manage program budgets in partnership with senior leadership to ensure proper andtimelyspending.
• Provide inclusive, supportive leadership that promotes staff engagement, professional growth, accountability, and high morale.
• Directly supervise and support managers through regular supervision, coaching, feedback, and performance assessment.
• Establish, model, and reinforce positive team norms, values, and expectations.
• Partner with Human Resources to address staffing, operational, and participant-related issues as they arise.
• Serve as a professional representative of the agency, clearly communicating mission, programs, andimpact toexternal audiences.
• Build,maintain, and strengthen relationships with community partners, funders, landlords, property managers, and service providers.
• Proactively cultivate new partnerships to expand housing access, strengthen service coordination, and meet participant needs.
• Develop and oversee referral protocols with partner organizations and internal departments to ensure seamless access to services.
• Manage and coordinate partner organizations providing on-site or collaborative services to maximize impact.
• Collaborate with leadership across departments and regions to ensure consistent, high-quality service delivery and shared goals.
• Participate in strategic planning, policy development, and agency-wide initiatives.
• Support cross-regional coordination to improve access to housing resources and reduce reliance on shelter.
• Engage in agency-widetrainings, working groups, and activities to strengthen organizational culture and practice.
• Serve as a partner to the Operations teamto promote a teamapproach and collaborative environment
• Step into situations as needed to support managers during crises or complex situations involving staff or participants.
• Activelypromotes and personallyobservessafety and securityprocedures, anduses equipment and materials properly.

Benefits

• We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager