Director of Housekeeping

Camelback Resort•Pocono Township, PA

10d

About The Position

As Director of Housekeeping, you will provide strategic leadership and operational oversight for all housekeeping and laundry functions across the resort. This role is responsible for driving service excellence, optimizing departmental performance, and leading a high-performing team, while acting as a critical partner to resort leadership and other departments to deliver consistent and exceptional guest experience.

Requirements

Bachelor’s degree in hospitality management, business administration, or a related field preferred; equivalent combination of education and progressive leadership experience will be considered.
Minimum of five (5) years of progressive housekeeping leadership experience in a hotel or resort environment, with multi-outlet or large-scale property experience strongly preferred.
Demonstrated ability to lead, develop, and inspire teams in a fast-paced, high-volume, guest-focused environment.
Strong financial acumen with the ability to analyze budgets, labor metrics, and operational data to drive performance and cost efficiencies.
Proven experience managing departmental budgets, labor controls, inventory, and expense management.
Exceptional interpersonal and communication skills, with the ability to effectively collaborate across departments and influence at all levels of the organization.
Strong commitment to guest service excellence, with a passion for delivering high-quality experiences and maintaining brand standards.
Highly organized with the ability to prioritize, problem-solve, and make sound decisions under pressure in a dynamic resort setting.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with hotel property management systems and workforce management tools preferred.
Flexible schedule with the ability to work evenings, weekends, and holidays as needed to support a 24/7 resort operation.

Responsibilities

Lead the Housekeeping department in delivering exceptional guest experiences by ensuring the highest standards of cleanliness, presentation, and service across all resort areas.
Develop and manage the departmental operating budget, proactively controlling labor, supplies, and expenses while supporting overall resort financial goals.
Establish and continuously elevate housekeeping standards, workflows, and productivity expectations to drive efficiency and service excellence.
Create, implement, and uphold policies and procedures that align with resort standards, safety requirements, and brand expectations.
Champion Camelback’s service culture by modeling and reinforcing the 4 Keys: Warmth, Personalization, Awareness, and Proactivity in all team interactions and guest engagements.
Provide strategic leadership, coaching, and direction to leaders and team members, fostering a culture of accountability, engagement, and continuous improvement.
Design and maintain organizational structure, including staffing plans, job descriptions, and succession planning to support seasonal and year-round operations.
Analyze departmental performance through financial reports, labor metrics, guest feedback, and operational data to drive informed decision-making and improvements.
Oversee recruitment, training, and development programs to build a high-performing team capable of delivering consistent, high-quality service.
Ensure effective inventory and asset management, maintaining appropriate levels of linens, guest supplies, and cleaning materials.
Partner closely with Front Office, Engineering, Public Safety, and other departments to ensure seamless operations, timely room readiness, and an exceptional end to end guest experience.

Benefits

Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
Paid Training to gain skills, knowledge, and experience for professional development.
Not to be missed employee events throughout the season.
Referral Bonuses – invite your friends to work with you!
Competitive wages and advancement opportunities.
Interact with people from all over the world!
Next day pay, through PayActiv.
Tuition Reimbursement
Medical, dental, vision insurance, 401K
Vacation and PTO
Full-Time status benefits