Director of Housekeeping - Ka Haku, a Hilton Club
About The Position
The Director of Housekeeping oversees Housekeeping operations to ensure clean, well-maintained, and consistently prepared guest units and public areas. This role supports a premier resort environment through strong organizational standards, team leadership, and effective coordination with other departments. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include: Salary Range: $75,000 ~ $117,000 annually This position is eligible for a corporate bonus Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Requirements
- High School Diploma or equivalent
- 5+ years of related experience, ideally in large-scale housekeeping environments
- 4+ years of managerial experience, preferably in hospitality or a similar setting
- Proven leadership skills and the ability to support and guide teams effectively.
- Strong organizational skills with the ability to manage multiple priorities.
- Proven problem solving and decision-making abilities.
- Clear and professional communication skills.
- Ability to collaborate well with other departments.
- Experience working in structured, policy driven environment.
- Proficient in MS Office and related applications.
Nice To Haves
- Bachelor’s Degree or college diploma
- 7+ years of related experience
- 6+ years of managerial or director-level experience, preferably in hospitality or a similar setting
- Prior experience working in a timeshare ownership environment
- Previous experience in a luxury resort setting
- Familiarity with budgeting and operational reporting
- CPR/First Aid certification
- Bilingual in Japanese and English (read, speak, write)
Responsibilities
- Directs daily Housekeeping operations with a focus on consistent cleanliness, unit readiness, and adherence to resort standards.
- Conducts regular inspections of rooms and public spaces, addressing deficiencies promptly.
- Coordinates closely with Front Office and Engineering to maintain accurate room status and timely service delivery.
- Oversees inventory, supplies, uniforms, and laundry operations to ensure appropriate stock levels and operational efficiency.
- Supports team member development through training, onboarding, coaching, and performance management.
- Maintains vendor relationships and ensures third-party services meet property standards.
- Manages departmental budgets and resources used to support operational needs.
- Performs other duties as required.
Benefits
- Salary Range: $75,000 ~ $117,000 annually
- This position is eligible for a corporate bonus
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
