Director of Housekeeping

Loews Hotels•Orlando, FL

14d

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Loews Portofino Bay Hotel Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. We We Are: Founded in 1960, Loews Hotels & Cooperates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: An experienced and detail-oriented Director of Housekeeping to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role. Who You Are: A passionate hospitality professional with a proven track record in housekeeping management. An individual that maintains a keen eye for detail and adopts a proactive mindset. A leader who thrives in fast-paced environments and possesses strong communication skills. A leader dedicated to enhancing both the guest and team member experience. An individual committed to upholding the highest standards of cleanliness and operational efficiency.

Requirements

Five to seven years of progressive rooms experience required including of that one to two years experience leading managers.
Bachelor's degree or relevant work experience required.
Previous experience with property management systems, Opera Property Management System preferred.
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Ability to stand for long periods of time required.
Ability to push, pull, and lift items weight up to 25lbs.
Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
Oversees daily assignments of housekeeping staff while analyzing business needs and making staff or procedural adjustments as necessary.
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Maintain optimal housekeeping staffing levels to ensure peak performance and supervision; to include interview and selection of all housekeeping personnel and leadership team.
Evaluate team member performance, identify areas for improvement and mentor team members and leaders to aid in their advancement.
Approve department purchase requisitions and oversee storeroom inventories to maintain adequate par levels.
Coordinate interdepartmental activities within the hotel to maintain overall cleanness and efficiency.
Coordinate special projects related to housekeeping as directed by hotel leadership.
Keep leadership and team members informed of significant departmental updates, operational information, and guest requests through daily, monthly, and quarterly meetings.
Oversee the Team Member uniform process to include, 3rd party uniforms and laundry services.
Perform other duties as assigned.