Director of Housekeeping - DoubleTree by Hilton San Jose
About The Position
Join our dynamic team at the DoubleTree by Hilton San Jose — a full-service, 500+ room airport property located in the heart of Silicon Valley. We’re seeking a Director of Housekeeping to lead our dedicated team and drive excellence in cleanliness, team engagement, and overall guest satisfaction. This is a key leadership role within a high-volume hotel known for its welcoming service and operational precision. In this role, you’ll lead a large, high-volume housekeeping operation—driving service excellence, quality standards, and team engagement in a dynamic airport-market environment. The ideal candidate brings strong operational discipline, experience leading large teams (union experience a plus), and a genuine passion for developing people while delivering consistently clean, guest-ready rooms and public spaces. If you are a hands-on leader who thrives in a fast-paced setting, partners closely with Rooms, Engineering, and Front Office, and takes pride in building a culture of accountability and care—this could be your next great move.
Requirements
- strong operational discipline
- experience leading large teams (union experience a plus)
- a genuine passion for developing people while delivering consistently clean, guest-ready rooms and public spaces
- hands-on leader who thrives in a fast-paced setting
- partners closely with Rooms, Engineering, and Front Office
- takes pride in building a culture of accountability and care
Responsibilities
- Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
- Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
Benefits
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
