Director of Housekeeping

Jekyll Island Club Resort, a Noble House Resort•Jekyll Island, GA

15d

About The Position

The Director of Housekeeping is responsible for overseeing all aspects of the housekeeping and laundry departments to ensure the highest levels of cleanliness, safety, and guest satisfaction throughout the resort. This role requires a proactive leader who is hands-on, detail-oriented, and committed to maintaining brand standards while fostering a positive and productive team culture.

Requirements

Minimum 5 years of progressive housekeeping management experience in a full-service hotel or resort; luxury experience preferred.
Proven leadership and team-building skills with the ability to motivate and develop large, diverse teams.
Strong understanding of OSHA standards, chemical safety, and housekeeping best practices.
Excellent organizational and communication skills; ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office, property management systems (e.g., Opera, HotSOS), and inventory systems.
Flexible schedule required, including weekends and holidays as business demands.

Responsibilities

Lead, train, and manage all housekeeping and laundry team members to ensure optimal performance and adherence to resort and Noble House standards.
Maintain cleanliness and appearance of all guest rooms, public spaces, back-of-house areas, and offices.
Develop, implement, and enforce Standard Operating Procedures (SOPs) for housekeeping operations, safety, and chemical handling.
Prepare and manage departmental budgets, payroll forecasts, and operating expenses; ensure cost-effective use of labor and supplies.
Conduct daily inspections of guest rooms and public areas to ensure quality assurance and compliance with brand expectations.
Collaborate with Engineering, Front Office, and Food & Beverage teams to coordinate daily operations, special events, VIP arrivals, and maintenance projects.
Oversee linen and terry inventory control, vendor relationships, and ordering of supplies and uniforms.
Maintain strong guest relations by addressing feedback promptly and professionally, ensuring service recovery standards are upheld.
Develop department training programs including orientation, safety training, and leadership development.
Manage scheduling, payroll approval, and performance evaluations for all housekeeping staff.
Ensure all health, safety, and environmental standards are followed in accordance with state and federal regulations.
Partner with HR to promote employee engagement, recognition, and retention initiatives.