Director of Housekeeping

Nemacolin Career•Farmington, PA

About The Position

ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Delivers internal and external guest service the Nemacolin way. Goes above and beyond – whether for an associate or guest. Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. Responsible for all day-to-day Housekeeping operations including but not limited to: hotel rooms, condos, luxury homes, public spaces, and dry cleaning. Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest. Meets all financial goals in accordance to budget. Engage and Develop staff to elevate business expectations, improved financial health and overall team progression. Assist in the strategy and execution to increase guest experiences. Responsible for the growth and maintenance of area services assuring best in world experiences. Assist sales team during tours and site visits with upselling activities and adventures to close group deals. Ensure the smooth daily operations of housekeeping activities and the highest of safety protocols. Conduct regular safety audits of both product and personnel. Oversee daily staff, motivation of staff to perform at their highest abilities, and disciplinary procedures. Successfully completes critical aspects of deliverables with a hands-on approach – including drafting acknowledgement letters, personal correspondence and other tasks that facilitates the team’s ability to effectively lead the company. Approves all schedules created by management team. Ensures accurate and timely submission of payroll. Communicates all resort news to associates as needed. Attends all mandatory meetings within department and resort. Following up with guest concerns in a timely fashion. Assist in creating yearly operating budget. Excellent attention to detail and ability to multi-task in high-pressure situations while maintaining confidentiality. Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving. Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties. Ability to hand confidential information with discretion and tact. Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary. Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates. Creates work schedules to ensure adequate staffing during dining periods and actively moves through the activities department – assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards. Ability to communicate effectively and professionally with external contacts and all levels of associates. Ability to use all required office equipment in an effective and efficient manner. Inspects all VIP rooms and assists with special projects as needed. The primary focus of this role is to ensure smooth operation of the condos, houses, outlying public spaces and dry cleaning. Other job duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma or GED required; Bachelor’s or four-year degree preferred. 5 years management experience in overseeing Housekeeping operations in a luxury resort setting. Must have experience working with international staff. Must possess an outgoing personality and knowledge of superior customer service training. Must be at least 18 years of age. Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays. Must be able to speak English fluently. Ability to perform basic mathematical functions. Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc. Proven track record of staff development and retention. Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department. Must be able to lift/push/pull/carry no more the 5-30 lbs. Ability to stand continuously for 95% of shift, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 40% of their scheduled shift. This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Requirements

High school diploma or GED required
5 years management experience in overseeing Housekeeping operations in a luxury resort setting.
Must have experience working with international staff.
Must possess an outgoing personality and knowledge of superior customer service training.
Must be at least 18 years of age.
Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
Must be able to speak English fluently.
Ability to perform basic mathematical functions.
Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
Proven track record of staff development and retention.
Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
Must be able to lift/push/pull/carry no more the 5-30 lbs.
Ability to stand continuously for 95% of shift, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 40% of their scheduled shift.

Nice To Haves

Bachelor’s or four-year degree preferred.

Responsibilities

Responsible for all day-to-day Housekeeping operations including but not limited to: hotel rooms, condos, luxury homes, public spaces, and dry cleaning.
Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
Meets all financial goals in accordance to budget.
Engage and Develop staff to elevate business expectations, improved financial health and overall team progression.
Assist in the strategy and execution to increase guest experiences.
Responsible for the growth and maintenance of area services assuring best in world experiences.
Assist sales team during tours and site visits with upselling activities and adventures to close group deals.
Ensure the smooth daily operations of housekeeping activities and the highest of safety protocols.
Conduct regular safety audits of both product and personnel.
Oversee daily staff, motivation of staff to perform at their highest abilities, and disciplinary procedures.
Successfully completes critical aspects of deliverables with a hands-on approach – including drafting acknowledgement letters, personal correspondence and other tasks that facilitates the team’s ability to effectively lead the company.
Approves all schedules created by management team.
Ensures accurate and timely submission of payroll.
Communicates all resort news to associates as needed.
Attends all mandatory meetings within department and resort.
Following up with guest concerns in a timely fashion.
Assist in creating yearly operating budget.
Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary.
Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates.
Creates work schedules to ensure adequate staffing during dining periods and actively moves through the activities department – assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards.
Inspects all VIP rooms and assists with special projects as needed.
The primary focus of this role is to ensure smooth operation of the condos, houses, outlying public spaces and dry cleaning.
Other job duties as assigned.