Director of Housekeeping

Salamander Hospitality, Llc • Aspen, CO

10d

About The Position

The Director of Housekeeping is responsible for leading all aspects of the Housekeeping and Laundry operations to ensure the highest standards of cleanliness and guest satisfaction while operating efficiently and within budget. This role provides strategic and hands-on leadership to drive service excellence, labor productivity, and team engagement, while aligning departmental operations with the hotel’s brand standards, occupancy patterns, and financial goals. The Director of Housekeeping partners closely with Operations, Engineering, Front Office, and Leadership to support seamless guest experiences, maintain property condition, and continuously improve processes, training, and performance outcomes.

Requirements

• At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 2 or more years of related experience.
• Supervisory experience required.
• Must be proficient in Microsoft Office Suite and Microsoft Teams; Profitsword and Nuvola platform experience preferred.
• Must be able to clean rooms if necessary.
• Comply with Salamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Maintain high standards of personal appearance and grooming, including nametag and pin.
• Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel.
• Maintain an attentive, friendly, helpful, and courteous demeanor and approach to all guests, managers, and fellow Service Professionals.
• Must be effective at listening to, understanding, and clarifying concerns raised by Service Professionals and guests.
• Must be effective in handling problems identified or brought to attention; including anticipating, preventing, identifying, taking ownership of, and resolving problems as necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and evaluate complex information, data, etc. from various sources and/ or platforms to meet appropriate objectives.
• Attend all hotel required meetings and trainings.
• Must be able to cross-train in other hotel related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Long hours are sometimes required.
• Must be able to work on feet for prolonged periods in a fast-paced environment.
• Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50 lbs with assistance.
• Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.

Responsibilities

• Uphold Aspen Meadows Resort (AMR) policies, brand standards, and Risk Management requirements; ensure guest privacy and security.
• Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, PMS reports, emails and/or phone calls; in an attentive, courteous and efficient manner. Follow up after resolution to ensure guest satisfaction.
• Understand hospitality terms.
• Foster strong cross-department communication with Front Office, Guest Services, Engineering, and Leadership.
• Build, coach, and hold housekeeping team members accountable; recognize performance and address issues per AMR standards.
• Drive progress in the Housekeeping Department by fostering Service Professional engagement, morale, and training, while ensuring the team contributes to annual Standards audit goals.
• Oversee training and development for all Housekeeping Service Professionals—new hires and tenured staff—ensuring compliance with AMR standards, while motivating, coaching, and holding team members accountable.
• Carry and respond promptly on company devices (radios), ensuring professional and consistent communication etiquette.
• Plan and run daily pre-shift/lineups; communicate priorities, VIPs, special requests, and safety topics.
• Assign, monitor, and adjust daily workloads for Room, Public Area/Laundry, and House Attendants; verify completion.
• Maintain accurate room status in Opera; Balance and clear room status nightly; resolve any discrepancies. Advise changes in inventory such as ‘dropped rooms’ to the Front Office and Reservations Teams.
• Inspect guestrooms and public/back-of-house areas for cleanliness, condition, and standards; re-inspect VIPs; assist with cleaning when needed.
• Manage large turnarounds and special pre-arrival/in-house requests to meet timelines and quality targets.
• Maintain orderly carts, closets, laundry, stairwells/landings, and service areas; close the department with keys, stock, and spaces secured.
• Administer Lost & Found per AMR policy.
• Organize and execute preventive “CARE” programs (e.g., floor care, deep cleans, mattress rotations) and keep detailed records.
• Ensure proper storage, issuance, and security of supplies; maintain pars and oversee monthly/quarterly inventories.
• Maintain key control and department radios/devices, model proper radio etiquette and responsiveness.
• Generate, track, and follow up on maintenance work orders through Nuvola; monitor OOO rooms and update departments.
• Schedule staff to forecast and productivity targets; review hours and submit timely, accurate payroll with required documentation, and ensuring breaks for all team members.
• Enforce safety compliance and lead emergency responses per AMR and local procedures.
• Ensure consistency with departmental opening and closing procedures.
• Oversee the closing of the department at the end of the day; ensuring the Attendants’ carts and linen/ control closets are clean and restocked and orderly, the laundry facility is organized, and keys are returned.
• Monitor the guestroom outdoor areas for food & beverage items and assist with collection.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned according to Salamander Hotels & Resorts and affiliated partner program policies and standards. Assist with cleaning where necessary to ensure high cleanliness levels.
• Assist in maintaining and controlling all housekeeping and guestroom equipment and/or facilities/ amenities.
• Prepare and conduct housekeeping recruitment interviews as required. Follow hiring procedures according to Salamander Hotels & Resorts policies.
• Develop, manage, and control the annual housekeeping operating budget, including labor, supplies, linens, uniforms, and contract services.
• Forecast labor needs based on occupancy, seasonality, group business, and special events; adjust staffing plans proactively to maintain cost efficiency.
• Monitor and manage labor costs, including wages, overtime, productivity, and staffing models, ensuring alignment with budget and service standards.
• Analyze housekeeping cost per occupied room (CPOR) and implement strategies to improve efficiency without compromising quality.
• Oversee purchasing and inventory controls for cleaning supplies, guestroom amenities, linens, and equipment, minimizing waste, shrinkage, and emergency orders.
• Negotiate and manage vendor contracts and service agreements to ensure best pricing, quality, and service levels in conjunction with Finance.
• Track and manage linen and terry par levels, replacement cycles, and loss prevention programs.
• Review and approve invoices, purchase orders, and expense reports in accordance with company policies.
• Partner with Finance and Operations leadership on monthly P&L reviews, explaining variances and implementing corrective actions.
• Identify and execute cost-saving initiatives through process improvements, scheduling efficiencies, and sustainable practices.
• Participate in capital planning, including equipment replacement, guestroom refreshes, and operational improvements.

Benefits

• Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment.
• Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment.
• 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours.
• Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees