Director of Housekeeping

Bluejack•Montgomery, TX

14d

About The Position

Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you! This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.

Requirements

Minimum 5 years of housekeeping leadership experience, preferably in a luxury resort, hotel, or private club.
Strong leadership, communication, and organizational skills.
Excellent attention to detail and ability to multitask in a fast-paced environment.
Knowledge of cleaning products, techniques, and sustainability practices.
Proficiency in property management systems (PMS) and Microsoft Office Suite.
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
High School diploma, GED certificate, or relevant work experience.

Nice To Haves

Bilingual (English/Spanish) strongly preferred.

Responsibilities

Provide strategic leadership and overall direction for all housekeeping operations, including member units, public areas, laundry services, and back-of-house spaces.
Establish, implement, and continuously improve departmental standards, procedures, and service expectations to ensure exceptional cleanliness, presentation, and member satisfaction.
Collaborate closely with department leaders to support seamless operations and optimal member experiences.
Oversee quality assurance programs, conducting regular inspections and audits to ensure compliance with Bluejack brand standards.
Develop and manage the housekeeping department budget, including labor forecasting, expense control, and long-term financial planning.
Analyze operational data and performance metrics to identify efficiencies, cost-saving opportunities, and service enhancements without compromising quality.
Direct inventory management for cleaning supplies, linens, uniforms, and member amenities, ensuring proper controls and vendor relationships.
Oversee lost and found procedures in accordance with resort policy and industry best practices.
Lead the recruitment, onboarding, training, and retention of housekeeping leadership and team members.
Mentor and develop managers and supervisors, conduct performance evaluations and support professional growth and succession planning.
Foster a team culture aligned with Bluejack values and leadership expectations.
Serve as a senior point of contact for escalated member & guest concerns related to housekeeping, ensuring timely resolution and service recovery.
Ensure full compliance with all health, safety, sanitation, and regulatory requirements.
Maintain accurate departmental records related to payroll, inventory, staffing, and maintenance coordination.
Perform additional duties as requested by Bluejack leadership.