Director of Housekeeping

Pyramid Global Hospitality

21d•$50,000 - $60,000

About The Position

Director of Housekeeping Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Director of Housekeeping provides strategic leadership and direction for all Housekeeping and Laundry operations across the Dellshire Resort. This role ensures the highest standards of cleanliness, presentation, and service excellence in all guest rooms, public areas, and back-of-house spaces. The Director of Housekeeping oversees a large, diverse team and works closely with other departments to uphold Dellshire Resort’s brand promise of exceptional guest experiences, efficiency, and operational excellence.

Requirements

Bachelor’s degree in hospitality management or related field preferred; equivalent experience accepted.
Minimum 5–7 years of progressive leadership experience in housekeeping management within a large-scale resort, hotel, or luxury property.
Proven ability to lead, train, and motivate diverse teams.
Strong knowledge of cleaning procedures, chemicals, inventory systems, and sustainability programs.
Excellent organizational, analytical, and time management skills.
Financial acumen in budgeting, forecasting, and cost control.
Effective communication and interpersonal skills with a collaborative leadership style.
Proficiency in Microsoft Office Suite and property management systems (Opera, HotSOS, or similar).
Ability to work flexible hours including weekends, holidays, and high-occupancy periods.

Responsibilities

Direct all aspects of Housekeeping and Laundry operations to ensure consistent cleanliness, organization, and service quality.
Develop and implement departmental policies, procedures, and standards in alignment with Dellshire Resort’s brand expectations.
Lead, train, and mentor Housekeeping management and supervisory teams, fostering a positive, productive, and respectful workplace culture.
Manage scheduling, payroll, inventory control, and labor costs in accordance with established budgets and occupancy forecasts.
Oversee daily inspections of guest rooms, suites, public spaces, and back-of-house areas to ensure standards are consistently met or exceeded.
Collaborate with Front Office, Engineering, and other operational departments to coordinate room readiness, maintenance needs, and special projects.
Ensure proper care, maintenance, and inventory of linens, guest supplies, and cleaning equipment.
Implement sustainability initiatives, energy conservation, and cost control measures within housekeeping operations.
Maintain compliance with safety, security, and OSHA standards; oversee training on proper chemical and equipment use.
Drive guest satisfaction by ensuring service recovery procedures are effectively implemented and guest feedback is addressed promptly.
Develop and monitor performance metrics, departmental reports, and quality audits.
Support pre-opening planning, departmental setup, and ongoing refinement of operational standards for the Dellshire Resort brand.