Director of Housekeeping - SpringHill Suites

Mountain Standard Group LLC•Jackson, WY

27d

About The Position

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. As a Director of Housekeeping, you are responsible for participating in all aspects of the housekeeping operations and providing excellent customer service. The Housekeeping Director will assist Hotel Senior Leadership with all Housekeeping related items to move this established hotel to the next level. This individual is responsible for the safe and efficient organization and operation of the Housekeeping departments. Manages and oversees the department in accordance with standards and guidelines established by Crystal Creek Hospitality. Works closely with the Guest Services and Engineering teams. This candidate will possess the necessary experience to work closely with the property’s teams to continue to strengthen the brand, grow community awareness, and execute high standards.

Requirements

Progressive leadership experience in Housekeeping departments
Be ready and willing to complete the job as necessary.
Be an example to all employees.
Educate all staff on health and safety procedures and policies.
Has thorough knowledge and understanding of Housekeeping Management.
Proven track record working with information technology systems.
Working knowledge of equipment and procedures involved in housekeeping
Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results as related repairs and maintenance.
Maintains a close working relationship with team members and department heads from all areas of hotel operations.
The position is on call 24 hours a day. One must be flexible to work long hours to ensure the smooth operation of the Housekeeping department.
This position requires the ability to communicate and make sound judgment calls when evaluating problems and situations in order to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example.

Responsibilities

Monitors the daily operation of the housekeeping departments.
Accountable for the labor management and payroll processing of the housekeeping department.
Incentivized to manage housekeeping operating expenses to budget and responsible for the department’s monthly P&L performance.
Assesses priorities and address accordingly.
Enforces company and departmental policies and procedures.
Responsible for managing and controlling purchasing to ensure department is within budget.
Overseeing an established deep cleaning schedule.
Enforces Crystal Creek Hospitality standards, policies and procedures with staff.
Directs and evaluates performance of staff through follow up and training.
Assist in hiring and supervising housekeeping teams.
Develops training programs to ensure effective results.
Establishes and ensures compliance with guest service standards.
Utilizes inventories to provide high quality housekeeping of the units.
Develops a positive rapport with all owners, associations and board members.
Initiates and maintains effective communication within department, and between all other departments and associates at both properties.
Ensures grooming and conduct standards for all associates are enforced.
Provides feedback to management and owners on specific needs.
Develops and maintains effective payable, payroll, work order and other paperwork systems.
Provides quality control and care of supplies and equipment.
Attends weekly departmental meeting as necessary.
Is aligned with the culture, values, goals and human resource programs of Crystal Creek Hospitality.
Maintains a professional appearance and attitude at all times.
Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
Watch for safety hazards and report them immediately to the Hotel Manager or General Manager.
Develop and share documentation resources including but not limited to: Inspection record, QA Audits, training, and standards.
Notify the Hotel Manager regarding any shortfalls in standards, assist in corrective measures, and follow up to ensure successful completion.
Give full support and assistance to each property as well as establish professional rapport with each Housekeeping employees to maintain the highest standards and efficient Housekeeping operation.
Ensure that corporate specifications (i.e. minimum standards) of guest rooms and public areas are maintained, research new industries trends and innovative products and suggest implementation.
Participate in all projects, renovation and programs to ensure that all factors of Housekeeping operations are considered with high standards.