PHO - Director of Housekeeping

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix • Atlanta, GA

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About The Position

The Director of Housekeeping plays a pivotal role in ensuring the highest standards of cleanliness, comfort, and guest satisfaction within the accommodation facility. This leadership position is responsible for overseeing all housekeeping operations, including managing staff, maintaining inventory, and implementing effective cleaning protocols. The role demands strategic planning to optimize workflow, enhance team productivity, and uphold compliance with health and safety regulations. The Director will collaborate closely with other departments to ensure seamless guest experiences and uphold the establishment’s reputation. Ultimately, this position drives operational excellence by fostering a motivated team dedicated to delivering exceptional service in a dynamic hospitality environment.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent work experience.
• Minimum of 5 years of progressive experience in housekeeping management within the hospitality industry.
• Proven leadership skills with experience managing a diverse team in a fast-paced environment.
• Strong knowledge of cleaning chemicals, equipment, and sanitation standards.
• Excellent organizational, communication, and problem-solving abilities.

Nice To Haves

• Certification in Hospitality or Housekeeping Management (e.g., CHM, CHA).
• Experience working in a large-scale hotel or resort setting.
• Familiarity with property management systems (PMS) and housekeeping software.
• Demonstrated success in budget management and cost control.
• Multilingual abilities to effectively communicate with a diverse team and guest population.

Responsibilities

• Lead, train, and supervise the housekeeping team to maintain consistent quality and efficiency in all cleaning and maintenance tasks.
• Develop and implement housekeeping policies, procedures, and standards to ensure compliance with health, safety, and sanitation regulations.
• Manage scheduling, budgeting, and inventory control to optimize resource allocation and operational costs.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are met.
• Collaborate with other department heads to coordinate activities and address guest requests or concerns promptly and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager