Director of Housekeeping & Laundry

ROLAND PARK PLACE • Baltimore, MD

2d

About The Position

The Director of Housekeeping & Laundry Services leads a department dedicated to elevating the resident experience through a high level of hospitality and operational excellence. This leader embodies our Core Values of Passion, Integrity, and Caring—ensuring that environments are impeccably maintained, teams feel supported and engaged, and residents receive exceptional service.

The Director oversees all departmental operations, fostering an environment that promotes teamwork, accountability, resident satisfaction, and employee engagement. Responsibilities include recruiting, training, and developing staff; performance management; scheduling and payroll; purchasing and financial planning; and effective cross-department communication with both employees and residents.

This role requires a keen eye for detail, strong leadership abilities, and the ability to navigate sensitive coaching and performance conversations with both Integrity and Caring. Excellent written and verbal communication skills are essential, as is experience mentoring, supervising, and developing others.

Requirements

• Champion a culture of hospitality
• Passion for exceptional customer service and resident-centered care
• Strong leadership, organizational skills, and attention to detail
• Excellent verbal and written communication abilities
• Experience supervising, mentoring, and training a diverse workforce
• Ability to handle sensitive conversations with professionalism, empathy, and integrity
• Commitment to creating a safe, positive, and supportive workplace rooted in Caring
• High school diploma or equivalent required; bachelor’s degree preferred
• 5+ years of management experience in housekeeping, environmental services, or hospitality
• Strong leadership, communication, and organizational skills
• Knowledge of safety and infection control regulations

Nice To Haves

• Senior living, healthcare, or CCRC experience preferred

Responsibilities

• Lead and develop housekeeping and laundry teams across Independent Living, Assisted Living, Memory Care, and Skilled Nursing
• Maintain clean, safe, and welcoming environments that reflect our Passion for excellence in service
• Ensure compliance with infection control, safety, and emergency preparedness requirements
• Recruit, train, coach, and evaluate staff with a focus on engagement and growth
• Manage departmental budgets and external vendors with fiscal integrity
• Conduct quality inspections and respond promptly to resident needs and operational priorities
• Foster respectful, team-centered working relationships grounded in Caring and Integrity

Benefits

• medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment)
• company-paid life insurance/short-term disability/long-term disability
• legal plan
• identity theft protection
• pet insurance
• group critical illness insurance
• hospital indemnity insurance
• paid sick/vacation/9 paid holidays(including your birthday)
• 403(b) retirement with 4% company match
• free meals
• free area attraction tickets
• tuition reimbursement
• employee hardship fund
• employee assistance program
• free on-site parking
• discounted MTA passes
• free education/training classes
• Now offering PayActiv (daily pay option)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 251-500 employees