Director of Hotel Operations

Miccosukee Resort & Gaming • FL

90d

About The Position

We are looking for an experienced Director of Hotel Operations to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s preferred.
• Minimum of 10 years of progressive hotel operations experience, with at least 5 years in a senior leadership role within a luxury hotel or resort.
• Proven ability to lead diverse operational teams and manage large-scale hotel functions with a focus on guest satisfaction.
• Strong financial acumen, budget management, and revenue optimization experience.
• Exceptional interpersonal, leadership, and communication skills.
• Proficient in hotel property management systems (e.g., Opera).
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

Responsibilities

• Oversee the daily operations of key hotel departments including Housekeeping, Front Desk, Revenue Management, Transportation Services, and Pool Operations.
• Ensure the highest standards of guest satisfaction, operational efficiency, and profitability are met across all touchpoints.
• Direct and coordinate the activities of Housekeeping, Front Office, Pool, Transportation, and Revenue.
• Ensure seamless interdepartmental collaboration to deliver a consistent and elevated guest experience.
• Maintain a visible presence across the property to engage with guests and employees, promptly addressing any issues.
• Uphold the highest standards of luxury service and cleanliness throughout the property.
• Monitor guest feedback and implement improvement strategies to enhance satisfaction and loyalty.
• Ensure consistent delivery of standards, operating procedures, and service protocols.
• Work closely with the finance department to develop and achieve annual budgets, forecasts, and performance metrics.
• Monitor labor costs, supply usage, and departmental expenses to ensure profitability.
• Identify revenue opportunities and operational efficiencies to drive top-line growth and margin improvement.
• Recruit, train, mentor, and evaluate department heads and staff, promoting a culture of accountability, respect, and excellence.
• Implement training and succession plans to ensure staff readiness and retention.
• Foster a collaborative, guest-focused, and results-driven work environment.
• Partner with the General Manager and senior leadership to align operational goals with the casino and resort's strategic vision.
• Oversee the implementation of initiatives that enhance operational performance, guest satisfaction, and brand positioning.
• Lead service innovation, sustainability efforts, and technology enhancements within operational departments.

Benefits

• Competitive compensation
• Great benefits
• Fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree