Director of Hotel Operations

Hollywood Casino at Greektown • Detroit, MI

85d

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs. Works closely with Marketing to drive occupancy and maximized revenue for all Hotel operations. Makes final decisions for financial activities of Hotel such as setting room rates and policies/procedures. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree from a four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Minimum of five years’ experience in hotel management.
• Proficient in Microsoft applications (Excel, Access, and Word) and in hotel software.
• Ability to make decisions with general policies and procedures available.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Responsibilities

• Direct overall operations and staff of the Hotel.
• Develop, implement and manage operational goals.
• Monitor achievements of performance and profit objectives.
• Ensure effective scheduling while maintaining labor costs.
• Prepare, monitor and adhere to budgets.
• Report budget concerns to the VP of Hospitality.
• Promote and demonstrate superior customer service.
• Ensure customer service standards are followed.
• Make final decisions on hotel policies and services.
• Resolve occupants’ complaints.
• Work closely with Marketing to drive occupancy and revenue.
• Set room rates and financial policies/procedures.
• Ensure compliance with regulatory requirements.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs designed to support financial, physical, and mental well-being.
• Paid time off earned according to local policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree