Director of Hospitality Operations - Takibi PDX

Snow Peak USA, Inc.•Portland, OR

26d•$85,000 - $110,000•Onsite

About The Position

The Director of Hospitality Operations leads Snow Peak's food and hospitality operations, with primary focus on Takibi restaurant. Takibi, located at our Portland headquarters, expresses Snow Peak's outdoor lifestyle philosophy through food and hospitality - it's how we demonstrate our commitment to quality, craft, and community. In this role, you'll drive Takibi's profitability and market reputation while exploring how food and hospitality can expand Snow Peak's reach. You'll work in coordination with our Executive Chef team in Japan and directly oversee Takibi's Service Manager and Executive Sous Chef who handle daily operations. Success means building Takibi into a recognized destination restaurant while developing food-related ventures and events that bring new customers to Snow Peak. This role requires someone who already operates at a strategic leadership level in hospitality. You've led restaurant operations from a director or corporate position - guiding other managers, owning financial performance, developing systems, and connecting restaurant work to larger business goals. You lead with hands-on presence, spending time on the floor during service to understand operations deeply, build team relationships, and identify issues early. You're comfortable working cross-functionally with brand and leadership teams, coordinating across cultures and time zones, making independent decisions, and being accountable for business outcomes.

Requirements

7 years of restaurant, 5 years of management experience
Extensive knowledge of and passion for Japanese food and beverage
Proficient understanding of Microsoft Office Suite
Proficient knowledge of compliance related laws and regulations
Proficient understanding of training in food safety
Proficient writing and documentation
Demonstrated success in the use of written personnel performance management tools
Proficient expertise in Excel and performance analysis and reporting
Advanced understanding of the financial and business acumen to drive profitability
Ability to mentor, coach and develop other leaders and build high functioning teams
Ability to act with integrity, professionalism, and confidentiality
Ability to operate POS (point of sale) systems, back-of-house systems and restaurant operating systems
Excellent leadership and management skills with ability to motivate
Excellent interpersonal, negotiation, and conflict resolution skills
Superior time management skills with a proven ability to efficiently manage multiple, concurrent, time-sensitive projects and priorities
Superior problem-solving abilities to meet ambiguous and multicultural needs
Extremely organized with meticulous attention to detail
Lift and move up to 50 pounds
Stand and walk for an 8-10 hour shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
Ability to bear exposure to hot and cold environments